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ABOUT STRATSTONE TYNESIDE.

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David Guy

Head of Business

David Holmes

New Car Sales Leader

Andrew Smith

Used Car Sales Leader

Bryan Littlewood

BUSINESS DEVELOPMENT MANAGER

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Kate Drury

Customer Service Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nice & clean & hoovered on pick up

Service
Thank you for your 5 star score and wonderful comments. I am delighted the team were on hand to assist and have the vehicle ready before your long journey. See you soon! Kindest Regards, Kate Drury Customer Service Leader

It was carried out to our complete satisfaction

Service
Great to hear! I am delighted the team were on hand to help and offer the fantastic customer service that we are renowned for. Kindest Regards, Kate Drury Customer Service Leader

On this occasion I was looked after excellently during my visit. The issues from previous visits were addressed by the advisor this time. He fulfilled all promises to address previous issues that he made unlike on previous visits

Service
Thank you for your honest feedback, I am glad that we have since been able to resolve any outstanding issues that you had and have been able to restore your faith in us. Hopefully you will be able to see that your previous visit was an anomaly and going forward you will continue to be excellently looked after. Kindest Regards, Kate Drury Customer Service Leader

Car was serviced on time and i was particularly pleased with the attention I was given when I delivered car for servicing

Service
Thank you for your wonderful feedback, I am glad you were happy with all service offered and the team were able to make you feel welcome. See you again soon. Kindest Regards, Kate Drury Customer Service Leader

I was extremly satisfied with the service from Stratstone & especialy the service I have recived from Damian Maughan - new car sales team. From my intial enquirey about the X5 he has provided and exceptional service throughout the sales process

Service
Thank you for your wonderful feedback. It is great to see how the five star service we strive towards clearly has been recognised on this occasion. We hope you are enjoying your Ultimate Driving Machine and look forward to seeing you soon. Kindest Regards, Kate Drury Customer Service Leaver

Everything was done in the recommended time frame. Courtesy car provided. Pick up as arranged. Satisfied with the result

Service
Great to hear, I am glad the service received was quick, efficient and just what you expected. Kindest Regards, Kate Drury Customer Service Leader

Efficient service

Service
Thank you for your lovely review, it is very much appreciated by all here at Stratstone Tyneside. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

As above excellent

Service
Can't ask for more than excellence. Thank you, hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Great service, engaging staff and car delivered as promised

Service
Thank you for your great feedback, it is very much appreciated and will be shared with the team. Kindest Regards, Kate Drury Customer Service Leader

Work done to high standard. Good communication throughout process.

Service
Thank you for your lovely feedback, I am delighted that the quality and efficiency of the team met your expectations. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

From first phone call to getting car back ,excellent service all round.

Service
Fantastic! I am glad everything went as planned and you were happy with the standard of service received. See you again soon. Kindest Regards, Kate Drury Customer Service Leader

Professional manner in every aspect, car was fixed within the day. Quick, and very friendly.

Service
Thank you for your lovely comments and feedback, it is great to see the hard work and effort from all team members has been recognised and they were able to ensure your service requirements were met. Kindest Regards, Kate Drury Customer Service Leader

No complaints or concerns.

Service
Thank you for your feedback, I am delighted that everything went as planned and you were happy with the level of service received. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

The car had an issue with aircon and that was also sorted .

Service
Thank you for your kind review, I am glad that the team were on hand to help and the issue with your aircon had been resolved. Kindest Regards, Kate Drury Customer Service Leader

Sevice with a smile

Service
Thank you! I am glad the team were on hand to be friendly and helpful whilst your car was in with us. Kindest Regards, Kate Drury Customer Service Leader

I would like the service to collect my car from my drive and return it to me

Service
Thank you for your feedback, and for speaking to me earlier in the week with more information, it is much appreciated. Hopefully when your car is next due to be in with us we will have some collect and deliver appointments available. Kindest Regards, Kate Drury Customer Service Leader

A good job done whilst I waited

Service
Thank you again for your lovely feedback, I am glad the team were on hand to get the works required on your vehicle completed in a timely manor during your 'While You Wait' appointment. Kindest Regards, Kate Drury Customer Service Leader

Good workmanship.

Service
Thank you for your feedback, I am glad you find the work completed on your vehicle to be of a high quality and are fully satisfied. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

Fantastic response and service

Service
Thank you for your kind feedback and comments, I am glad the team were on hand to ensure your servicing requirements were handled quickly and efficiently. Kindest Regards, Kate Drury Customer Service Leader

The prices were fair considering they were genuine BMW parts.

Service
Thank you for your comments and feedback, I am glad you were happy with the service that you received and the price was in line to what you were expecting. Kindest Regards, Kate Drury Customer Service Leader

Completely satisfied with a first class service.

Service
Thank you for your fantastic feedback, it is much appreciated. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

The issue with the car was sorted but the advanced eye problem still exists thus I have disconnected the cam so my radio stays on station

Service
Thank you for your feedback, my apologies that there still seems to be an issue with your vehicle. I do hope that since our conversations that this has all been resolved for you. Kindest Regards, Kate Drury Customer Service Leader

A good experience

Sales
Thank you for your kind words, I am glad you enjoyed the new car buying experience. We hope to see you again soon and will hopefully get the opportunity to reach our goal of five stars from the service received. Kindest Regards, Kate Drury Customer Service Leader

Salesman was excellent.

Sales
Thank you for your kind comments, I am delighted that you are enjoying your new car and the team were on hand to ensure that you were well looked after throughout the experience. Kindest Regards, Kate Drury Customer Service Leader

Again Damian met us and took us through everything and gave us 5* treatment.

Sales
Excellent! Just how we want all of our customers to feel when they come to see us. I am really pleased that Damian made such a positive impression in your experience. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Really friendly and professional staff

Sales
Thank you for your lovely feedback. I do hope you are enjoying your new car and I am delighted that the team were on hand to make you feel welcome. Kindest Regards, Kate Drury Customer Service Leader

The professional way the sales and service was carried out.

Sales
Thank you for your kind words and 5* score. I am delighted the team were on hand to help throughout the process. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

ordered my new car on the Saturday and picked it up the following Friday.

Sales
Thank you for your lovely feedback and comments. I am delighted that Damian and the team were on hand to ensure that your car buying experience was of the highest standard and hope you are starting to make many happy memories in the ultimate driving machine. Kindest Regards, Kate Drury Customer Service Leader

great service from all, especially Scott Crozier who i dealt with

Sales
Thank you for your lovely feedback, in particular in regards to Scott. I am glad he was available to help throughout your car buying experience. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

Gary looked after myself.

Sales
Great to see Garry was on hand to look after you when you were buying your new car. Look forward to seeing you soon. Kindest Regards, Kate Drury Customer Service Leader

Can’t fault in any way

Sales
Thank you for your feedback, in particular in regards to the service received from Sarah. Great to see she was able to help and you could drive away in the ultimate driving machine. Kindest Regards, Kate Drury Customer Service Leader