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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Latest News & Events

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X3 with 0% APR

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£2000 Scrappage Allowance.

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Your new 67 Plate BMW.

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Impress with the new BMW Shadow Edition

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Ashington FC.

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The BMW Lower Emissions Allowance.

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A Fleet of Benefits.

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We want your BMW.

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW Motability

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BMW 3 Series M Sport Shadow Edition.

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Careers.

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BMW 118d Sport Limited Offer.

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One Car. One Fixed Monthly Service Cost.

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BMW i Electric Experience 19 – 21 May.

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Delivery Mileage BMW.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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NE Business Awards.

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BMW 7 Series £499 0% APR.

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BMW Individual Colours

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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New Development

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Dang's a Champ.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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North Shields Juniors AFC.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Proudly Supporting Maggies

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Morpeth Town AFC.

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The Extra Mile.

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BMW 2 Series Gran Tourer Competition.

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BMW i3 – Your invitation.

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Summer in your new BMW?

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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David Guy

Head of Business
  • Years in the company

Dang Vuong

New Car Sales Leader
  • Years in the company

John Tighe

Used Car Sales Leader
  • Years in the company

Gina Howson

BUSINESS DEVELOPMENT MANAGER
  • Years in the company

Alex Harris

Service Leader
  • Years in the company

Steve Ainsley

Parts Leader
  • Years in the company

Stephen Hough

Financial Controller
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book the car in for a service courtesy car readily available Car was ready exactly at the time I requested Excellent customer service

Service

See above

Service

Very courteous and helpful

Service

Darren Kay, service advisor, always looks after me so well. Keeps me informed about what is going on with my car and is always friendly and helpful.

Service

As stated above

Service

See above.

Service

My car was completed on the time I was told smooth service

Service

Price of the oil

Service

Jason looked after me from start to finish and kept in touch with me through the day and the car was ready before the due time. Couldn't fault them.

Service

The MOT service manager Darren was very good, professional, personable and efficient.

Service

Service staff, (Darren) nothing is a problem

Service

Waited an hour in the dealership for the car despite being told it would be ready for a certain time. Never offered any refreshments or kept informed on progress. Car appeared to have been vacuumed and washed. Wheels were very dirty. Poor job.

Service

First class service as always from start to finish.

Service

After an initial hiccup the service was brilliant. The "New car manager" got involved and he was great and the subsequent service personnel were first class.

Service

New premises very modern and service reception very efficient but impersonal. Highlighted problem not dealt with and no feedback given that it had not been done had to arrange a further appointment to rectify after returing home?.

Service

As b4

Service

Already answered this on my previous survey from them

Service

One of the best maintenance providers as everything was so simple

Service

see above

Service

First class service and Darren Kay in the service department is always superb to deal with

Service

unaware that the cost of repair was covered under purchase plan

Service

Very bespoke service provided

Service

James takes ownership of the issues

Service

Very professional.

Service

the new show room is awesume and the reception received from all staff could not be better

Service

Good service. I would given full marks, but James who served me said they'd provide spare paint for some nasty chips on my car. I didn't get the paint and when calling back and leaving a message no one has been in touch.

Service

Service was good, however little dissappoimted to be told my tyres urgently needed replacing went to my tyre garage to be told fine for a few months more! Also car was seviced just before 200 mile journey, windscreen wash ran out half way i!!

Service

Staff were helpful and informative relating to connect drive issues, particularly Darren.

Service

Always bed. Happy with the service received at Tyneside stratstone

Service

Problem resolved. Kept informed. Lift to and from dealership. Able to book in quickly.

Service

Staff are always friendly and efficient. I look forward to my visit.

Service

All work was completed on time, and my car wasnt damaged while in the garage this time, it just took weeks of ringing up to arrange the date for the work to be completed which is abit if a let down.

Service

The service given is precise, nice surroundings, detailed and the car is given back washed and clean. You also get a detailed email and invoice of all works completed. You are advised of any additional works/costs before the engineers change anything

Service

Friendly and efficient service

Service

Service and staff were great. I was a little surprised at the service cost if I'm honest

Service

I had no problems with the car afterwards.

Service

Car was inspected by service manager when I left it, slight anomaly noted in way of the bonnet badge, this was supposed to have been rectified just after I bought the car and obviously as it was picked up during the service it had not been done well.

Service

Excellent customer service

Service

They kept me informed at all times and arranged a courtesy car when my car had to remain overnight

Service

Very Expensive for work done,

Service

Has always been a super garage .since 1975

Service

on taking delivery of the car found some damage, the repair was carried but badly and so a second attempt was made, but was so carelessly carried out that further damage was caused. this now all been resolved.

Service

I have always had excellent servicing from service department

Service

Same as above

Service

I came in to service dept at 8am without an appointment with a problem that had arisen over the weekend. I was going on holiday to France that day. The car was looked at immediately, the problem identified and resolved and I was on my way by 10.30.

Service

They polished out my 3 minor scratches on my new car in 10 mins at no charge because I've bought 3 cars from them recently.

Service

good quick service

Service

A problem with the car arose on Saturday evening ,I visited stratstone garage first thing Monday morning they took the car straight in and was sorted out the same day ,thanks

Service

As above

Service

PROFESSIONAL SERVICE

Service

Again disapointed with the cost of servicing.

Service

SO MANY THINGS GOOD: PERSONALITIES, NEW RECEPTION AREA, OVERALL HELPFULNESS.IRRITATIONS: ALTERING DRIVERS SEAT TO AN UNBELIEVABLE POSITION AND THEN NOT PUTTING IT BACK, SO SPEND THE NEXT WEEK BEING BOTHERED BY IT.

Service

Initial problem not totally fixed. Without transport for over 4 days as no courtesy cars available. Telephone calls never returned. Repairs have cost me approximately £3kin the last 12 months, so am not happy.

Service

See above

Service

Always excellent service from all the team...

Service

Excellent service and care by everyone i come into contact with especially Darren in the service department. Darren has also looked after me for many years and keeps me posted on anything i need to know.

Service

The work was done in the time allocated and the car cleaned.

Service

arrived at at 1.50pm for a 2.00pm booking was greeted at front desk and told to take a seat and someone from service would see me asap, eventually someone from service came over asking who i was and if i had checked in at the front desk at 2.25pm!

Service

Had a longish wait when collecting the car.No evidence that the rattles (steering Column cowl and drivers door) had been looked at and they were still present when the car was collected, again.

Service

As above.

Service

The team went out of their way to help.

Service

Happy the suspension was eventually done free of charge. Took a few days to agree. Service advisor was friendly and helped get the work done.

Service

Service was OK, communication pretty awful. I've already fed back to Stratstone.

Service

Really happy with overall service, especially James on service and David Holmes in sales. Both were very professional. Only issue was the problems with car were not rectified. There was no follow up call to check everything was ok.

Service

My satisfaction is presently reducing as the issue I previously raised has not be addressed. I haven't even received a courtesy response.I still have not received my VHC.

Service

Helpful staff in ensuring car was made available as soon as practical and kept me informed of delivery status

Sales

From receptionist to the senior manager all were eager to help and we were treated as valued customers

Sales

Competent friendly staff and great service offered.

Sales

The handover made us feel special. The car was segregated and presented in an amazing environment.

Sales

Because this has become our family's preferred dealership for 21 years!

Sales

Looked after by all staff from reception staff to sales

Sales

Dealt with Scott Crozier during the purchase of my new car and he was very professional and provided an excellent customer srvice throughout.

Sales

Brogan Hill whom we dealt with over a number of weeks leading up to the delivery of our new car is a credit and testament to the BMW brand, always on hand when we popped in to answer any questions and superb at explaining the cars technology

Sales

Damian took care of all my worries/ queries.

Sales

Same as above

Sales

As a whole, The bmw centre silverlink is a very nice dealership, and the staff where very inviting i spoke to a few different staff and they where all helpful. I thought the hand over would have been a bit longer and more informative.

Sales

Sarah and the sales team were great throughout, even when I wasn't sure what I wanted. Would definitely recommend the dealership

Sales

The team were lovely, very professional hand over of the car.

Sales

Again fabokus car and excellent staff

Sales

You listened to my needs really well and matched that to the correct purchase

Sales

I have purchased many BMWs in the past but moved to buying new Audi's and more recently a couple of Porsches. I really can't big up your staff enough in regaining a customer to the BMW brand.

Sales

Very pleased with my experience at BMW. I was made to feel very welcome and all requirements and concerns were both met and address in a polite and efficient manner.

Sales

Sarah was fantastic making sure the whole process went smoothly

Sales

Not a fault with service. Perfect actually.

Sales

As I was looking to downsize my car on this occasion, I was given helpful and honest advice on the model to choose. I was able to collect my car within two weeks of my initial visit and was impressed with the refurbished showroom!