Stratstone Tyneside Star Rating
Sales
19 comments from 68 reviews
Service
46 comments from 140 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They were very helpful,polite."
"I expected my car to be valeted it was very dirty.They did offer to have the valet done at another time."
Stratstone Tyneside Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"They could not have done anymore to help me with my problem. They were very accomadating at sort notice."
"When I took my car in, it had acceleration issues and when I went to the dealers they told me that it was a recall but why was I not informed of the recall before the issues with my car started."
"The service computer wasn't reset and I will have to have it reset at their convenieince rather than mine."
Stratstone Tyneside Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Cuatomer service personnel excellent"
"Excellent dealership, choose these before my local at the top of the road"
"Good communication and customer service."
"There was no feedback from my last two surveys so this is it"
"The service provided was professional and caring."
"Very helpful and polite."
"Booked in for problems including the start stop not working. Returned to Stratstone with some fault kept for 24 hours to charge battery and then advised the start stop fault required new battery.This car is 4 years old"
Stratstone Tyneside Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"I had tyres fitted, one had a faulty valve and the pressure warning kept going off. It took two returns to get it found and rectified."
"The staff are all friendly and I was pleased to hear that they had achieved Dealership of the Year"
"Immediate meet and greet by dealer personnel with prompt attention and made to feel welcome with regular updates of service progress."
"The Service and free check were really good"
"The team at Stratstone Tyneside are always very welcoming and more importantly, very informative."
"Service staff always polite responsive to faults."
"Very Good"
"I requested a reverse lightbulb to be replaced and was told the work had been carried out but it was'nt. So i had to take the car back to have the bulb replaced. Mycar was still parked at the back of the dealership , when i left i could not find it"
"There was a problem with the car that needed a known upgrade advance notice from BMW would have eleviated my concern when the warning light came on."
"I would have appreciated a courtesy car. There wasn't one available."
"Meeting and greeting was good. Was advised MOT would be about 1 1.25 Hrs. It actually took over 2.5 Hrs. I was continually told every ten minutes that it would be only a few more minutes very annoying."
"the communication for the completion of the repairs could be better."
"everything was fine ."
"I was very impressed by the dealership. they took the vehicle starightaway that afternoon."
"Very hekpful and friendly"
"Excellent service all round"
"Excellent service, well informed by service advisor"
"The dealer failed to change the brake fluid which was duelater that month, the customer had to return the car later."
"Excellent overall, on the return of the car not only was the repair perfect but the car was cleaned inside and out. A small touch but appreciated.The professionalism and courtesy i recieved were second to none. Thank you..."
" I am not happy that the dealer didn¿t fix the fault and when I picked it up it was leaking diesel and I was patronised and made to feel grateful that they were putting diesel back . Would like dealer to call him to disuse a few issues I have"
Stratstone Tyneside Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"I was expected, seen to immediately, and the matter for my visit completely satisfied within minutes"
"the fault was carried out under warranty the service manager was exceptionally helpful, however the is still the attitude from warrany booking personnel to talk to customers as if they are not very bright,"
"tyre prices"
"Service staff were knowledgable and very sympathetic to my requirements."
"Would have been 5.0 if the boot was hoovered."
"It has been a pleasure to visit this dealer for the last 20 years"
"Great service but my car was kept an extra day to get parts under warranty and I could not have a couresy car. Also I needed transport then to collect my car and none was offered. Under warranty so i would have expected this."
"Had to contact the dealership to initiate the MOT but was done within the time"
"Darren in the service department is always extremely helpful"
"Very satisfied with the service as always, only issue was some confusion on the courtesy car, which was sorted out very quickly."
"The thing that prevents me from awarding 5 stars, is basically that my car was not ready for collection,when advised it was. In effect two hours after being told it was ready, I was actually able to drive away."
"They rectified the fault which had initially been identified by the mechanic"
"Staff are always pleasant, helpful and informative"
"Staff excellent, continue to try and solve problem"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Scott Cozier sorted everything out and put my mind at rest with queries and worries"
"I waited four weeks longer for the vehicle than was expected."
"My salesperson changed during the process due to retirement but the transition was seamless and successful."
"they are very good but the dashboard damage should have been picked up before delivery."
"Very impressed with our salesperson"
"The staff looked after me brilliantly."
"From the time we entered the showroom we were met by friendly receptionists who made us welcome and pointed us and introduced us to Damian Maughan the sales person. We had a pleasant and professional experience with Damian who was very informative."
"I was disappointed that queries and requests were not always answered. e.g I did not discover the cost of fitting electric hook up 450 until the day I took delivery. This was a high price given that tow bar had already cost me well over 700."
"We chose Stratsone over another local dealerhship due to the excellent serivce of all the staff. From test drive, purchase to leaving forecourt with the car service was second to none. Would highly recommend Stratsone Silverlink."
"our salesperson Gary Parsons was very helpful and did his upmost to make sure we got a good deal as well as providing excellent advice. the purchase of the vehicle was very efficient and our car was available to collect only a few days later."
"Service excellent Richard was excellent a credit to the dealership"
"Was kept in touch with each step of the progress with flexible time slots to taken ownership of the vehicle."
"Marvellous"
"Customer service was second to none and the sales exec. offered a competitive and fair price without getting into a dutch auction. Travelled 200 miles to purchase from this dealership."
"I was offered a good deal with many add ons at no extra cost"
"Richard Dunne was helpful, professional and courteous during the process of me buying my new car."
"The experience was great"
"I really appreciated the care and attention that was given to me through every stage of purchasing my first BMW. All my questions were answered thoroughly and efficiently."
"The only disappointment was delivery date as there seemed to be a problem tracking car's delivery date."