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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Motability- £249 Advance.

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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Job Vacancies.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Delivery Mileage/Ex-Demo.

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The BMW 7 Series.

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0% Aftersales Finance

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The new BMW i3.

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Current Offers.

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BMW xDrive Event.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Ashington FC.

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BMW 3 Series M Sport Shadow Edition.

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New BMW 5 Series.

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NE Business Awards.

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Charity Fundraiser.

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BMW Individual Colours.

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New Development.

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Dang's a Champ.

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Technicians Wanted.

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North Shields Juniors AFC.

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Proudly Supporting Maggies.

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Morpeth Town AFC.

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The Extra Mile.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Head of Fulfilment

Bryan Littlewood

BUSINESS DEVELOPMENT MANAGER

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did not receive car back at right time

Service

From my first telephone call to your reception to the handling of my car repair; to the lift into town by your driver. My whole experience with BMW Tyneside was excellent. It was efficient, friendly, competent, stress-free. What more can I say?

Service

quick and effcient

Service

Good service

Service

Details of work completed were explained and completed in time scale given

Service

Quickly identified problem and dealt with it. Everyone courteous and keen to get me back on the road.

Service

No complaints apart from the the price they charghe for a litre of fuel, well inflated price £1.50 a litre against a garage price £1.21

Service

Ryan was first class, easy to deal with and knows his job very well.

Service

As said before all staff very helpful

Service

Kept me up to date every step.

Service

An excellent dealership with friendly staff

Service

Can’t do enough for you very professional as always

Service

Service always completed in a professional and efficient manner, from booking process, to organising courtesy vehicle, right up to collection.

Service

staff are very professional and kept me informed

Service

The staff explained what was going to be done and how long it was going to take and insured us that everything would be done by a certain time and it was

Service

Chris on the service department was very helpful

Service

Being kept up to date with information throughout the service process.

Service

I found the staff to be friendly, professional and I found the whole experience to be seamless. From a personal taste point of view - I would have liked a chance to be offered a choice between the loan cars available.

Service

The service given was completely satisfying

Service

I was told it should take an hour for the warranty healthcheck to be completed but I was there for almost 2 hours.

Service

Good report and feedback on current state of car.

Service

The car had it's mot & was back to me on time (I am self employed & struggle to get my car in without disruption to my schedule).There was advisories, but by the time I saw the notification it was too late so I have to book my car back in.

Service

It was excellent

Service

Good customer service

Service

Sales person went above and beyond

Service

Efficient and effective.

Service

Full information throughout quick and easy to get the work done

Service

Asked for climate control to be reviewed. Confirmed on the phone it had been reset. Still not working

Service

As above for previous answer. Please note this service was done Williams BMW Liverpool

Service

Well looked after and friendly staff

Service

Very professional and knowledgeable staff.

Service

The staff are always very pleasant and helpful.

Service

Job done, no issues all completed within the times given

Service

They completed work satisfaction

Service

Excellent service

Service

I have had nothing but quality service from this dealership in the past however i am not pleased with the outcome of this recent problem with vehicle. I have been informed however they cant do anything as BMW wont cover this issue

Service

The issue in hand was handled diligently and without any hold ups

Service

My service adviser was Ryan and he was excellent. Explained everything clearly and kept me up to date with the progress of my car.

Service

Staff very knowledgeable and friendly. Work completed on time, car ready when promised. We dealt with Darren Kay who could not have been more helpful.

Service

They did everything they said they would, when they said

Service

Minor amber issues noted, but exact imformation confused between MOT statement and VHC.

Service

Everything was a bit vague. You have my car. I have no idea what’s going on!

Service

Good service and kept me updated

Service

As above. Car was also nicely cleaned

Service

I had to walk to the garage 3 times was not kept informed and told my car service pack had expired by 2 days and was not covered. Complete joke.

Service

Drop off easy. Work carried out promptly

Service

Generally very satisfied, however I am still awaiting promised e-mail regarding damage to front near wheel trim.

Service

Professional service from all at the garage.

Service

The work was carried out promptly, the car was washed, and the waiting area was comfortable, with newspapers, coffee and biscuits provided.

Service

The service was great, but there were elements of time wasting during the collection process. I arrived at the stated time, but it took another hour for the vehicle to be handed over.

Service

No problems

Service

At last service, i explained that my rear passenger external door handle light was not working, they didnt repair it due to no spares, i told them again at this visit but its still not been rectified, the service manager wrote on the paperwork

Service

Quoted one price of £295 by the call centre for a major service only to find it should actually be £610!!

Service

The problem was diagnosed and resolved quickly along with a short video of the inspection that took place.

Service

Polite helpful staff. Job done to the expected standard and to time.

Service

Friendly staff on servicing and reception

Service

Everything fully explained. Delivered as promised.

Service

Attention to detail

Service

The staff were very welcoming, helpful and sorted my problem straight away.

Service

Received everything I neededSmoothly and efficiently Very pleasant experience.Very comfortable showroom with nice coffee.

Service

Ryan kept me fully in formed at all times and ensured my car was delivered 300 back to me in the fastest time possible

Service

Did exactly what was asked and to the time scales I was given.

Service

the staff always go the extra milke to keep me mobile and have my car ready when stated

Service

Problem free experience.

Service

Car in longer than expexted

Service

team work quickly and effectively to resolve matters

Service

My car wasn't in for a service , I was having a body kit fitted and my reason for for not giving a 5 was , the car was valeted but my windows were dirtier when I got my car back than before it went in

Service

Great staff

Service

I had to go through the Tyne tunel to leave my car for its MOT, this costs £1.70 and I had £1.90 in the cup holder for my return. When I eventually got my car back there was £1.40, this meant I also had to stop at McD’s, buy a coffee to get change.

Service

Service dpeartment went the extra mile to keep me mobile

Service

spot on service as usual

Service

Nice friendly staff

Service
Thank you for your kind comments, I am glad that the team were on hand to ensure you were welcomed and looked after whilst booking your car in with the service department. Kindest Regards, Kate Drury Customer Service Leader

Carried out work in time frame suitable for me.

Service
Thank you for your kind comments, I am glad the team were on hand to ensure all works were completed in an efficient manor. Kindest Regards, Kate Drury Customer Service Leader

Speedy and friendly service. Accommodated our needs to wait for the vehicle while it was being attended to and kept us informed all the way of what the issues were.

Service
Thank you for your wonderful feedback. I am really glad that you have had another great experience with us here at Stratstone Tyneside and we hope to see you again soon. Kindest Regards, Kate Drury

had to return visit as at end of warranty check booking i had spoken to you about door seal replacement but when check was done 2.45 hours had to re book for door seal replacement

Service
Thank you for your honest feedback, I am truly sorry that not all work requested was carried out on your first visit. I do hope now that this has since been resolved. Kindest Regards, Kate Drury Customer Service Leader

I always get a good service from Stratstone.

Service
Thank you for your lovely review. I am delighted that the team were on hand to help and we look forward to welcoming you back soon. Kindest Regards, Kate Drury Customer Service Leader

nothing a problem

Service
Thank you for your lovely feedback, I am delighted the team were on hand and made you feel welcome. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

This is my second Bmw from strastone Tyneside,and I got a really good deal from them for my four new tyres.Great service and I would not let any other garage touch my Bmw apart from strastone Tyneside.

Service
That's lovely to read, thank you. I am glad we are your retailer of choice and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Although I had issues with the quotation they followed up quickly efficiently and effectively with the issues I raised

Service
Thank you for your honest feedback. I am glad the team here at site were able to help following on from an external problem you had faced. Kindest Regards, Kate Drury Customer Service Leader

No problems

Service
Great to hear, look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

I received what I considered to be outstanding service conducted quietly and efficiently with the customers needs paramount

Service
Thank you for your kind feedback and comments. It is great to see when the hard work from the team is really appreciated and we are able to offer you the five star standard of service that we are renowned for here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader

Very Satisfied from the start to finish.

Service
Great to hear. I know you will be just as satisfied on your next visit too. Kindest Regards, Kate Drury Customer Service Leader

Could not fault anything from booking the service to picking the car up.

Service
That's fantastic. Thank you. I am glad that all works were completed in a efficient and timely manor. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Good service reception. However minor scratches on boot when pitched vehicle up. Scratches polished out at a later date by appointment

Service
Thank you for your feedback, again I am sorry that there were some scratches on your boot but I am glad we were able to get you booked back in and get this resolved for you. Kindest Regards, Kate Drury Customer Service Leader

Looked after nothing was a problem car serviced and cleaned.

Service
Lovely, I am glad that you were look after and that the team were on hand to help. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Excellent service from the team.

Service
Great to hear, thank you and we hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Scott and the rest of the team were spot on, helpful when it came to ordering the car and prompt to respond when I had any questions.

Sales

As above great customer service

Sales

Because from start to finish and to make sure the car was delivered on time

Sales

Even though the car was purchased under the Mobility scheme the sales person treat us very well

Sales

The staff I dealt with were very attentive and soon knew what I wanted.

Sales

This was the easiest and quickest new car purchase I've every made, i just wish i'd came over to BMW sooner.

Sales

Love the car

Sales

Good, timely service and professional staff. Made process quite straightforward

Sales

my existing dealer was not able to do a deal for acquiring a new car. i reached out to a friend of mine damian maughan who works for stratsone tyneside and he happily picked up the mantle

Sales

Damian and Stratstones customer care was fantastic! Couldn’t have done anymore for us ????

Sales

Damian was great during the whole process.

Sales

Lovely showroom really modern and the hand over bay was exceptional really made us feel special..

Sales

This is the 3rd BMW i have bought and via the same salesperson. Trust and honesty are paramount and I feel I have this with Damian at Stratstone Tyneside.

Sales

Kept well informed.

Sales

Relaxing and at ease

Sales

Very happy with service, was shown how to use the car and given a thorough run through of all the functions.

Sales
Thank you with your kind comments, I am glad you appreciated the handover process and we were able to go through all of the points of the car as required. Hopefully see you again soon. Kindest Regards, Kate Drury Customer Service Leader

I had a French registered BM and had it serviced before sending it back to Germany to be sold. Service was fast and cheaper than I expected. The new car experience was excellent . Sale and after sales was 5 star

Sales
Thank you for your lovely feedback, it is great to see that both the Sales and Aftersales department were able to help you and deliver the five star standard of customer service we strive towards. Kindest Regards, Kate Drury Customer Service Leader