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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Retail Sales Leader

Steve Boldon

Retail Sales Leader

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good personal service, helpful and versatile, even to last minute changes

Service

Great customer support despite coronavirus causing some delays due to reduced workforce.

Service

Very satisfied can't fault the process at all

Service

Very professional service, everything was explained, I was also given regular updates.

Service

Professional service given and car returned with a valet service

Service

Polite and courteous staff, all brilliant. Excellent service all round.

Service

All as promised, totally satisfied !

Service

Very good service department - if any criticism, one waits far longer here than at Toyota.

Service

Entirely hapy

Service

Very good service form the staff

Service

Vehicle required some work done under warranty. I received regular updates and the vehicle was delivered to my home address when finished. Also received a follow up call from Scott I think he was called to check all ok

Service

Scott and Darren kept me well informed throughout and the work was completed within the quoted timescales

Service

Chris and his team were very professional, a credit to your company

Service

Staff were fantastic,got us a taxi hime as we had to leave the car.Kept us informed.Even cleaned the car!

Service

The Stratstone Tyneside Dealer always meets the highest standards are and transparent with a client

Service

Tom worked hard to sort out the situation with my car understanding the difficult situation with the damage and insurance company threw at us both, I also understand his colleagues behind the scenes helped

Service

I was able to work from the showroom for a few hours while my service was complete, this was particularly helpful

Service

Good contact to keep me informed of the next steps and progress of my purchase.

Sales

Staff were excellent and helped in all areas

Sales

Car purchased from Stratstone BMW Tyneside and sales exec. Damien Maughan made the process pleasant and straightforward as usual.

Sales

Callum black was outstanding he gave a gold standard service, going through everything in detail.

Sales

Very satisfied with the whole procedure From start to finish. Joe Burnham made the whole experience from showroom to new car collection room a marvellous experience, I wish I could do it again Without waiting two years or more.

Sales

Things went smooth from start to finish

Sales

The staff who helped us with the purchase were professional and showed a genuine interest in our families needs during the purchase and delivery of our car.

Sales

everything completed on time as expected

Sales

I was happy with process

Sales

No hiccups or problems. All very smooth

Sales

Everything was delivered within the expectations set

Sales

Helpful from the first time I entered the showroom till the end and promised after service beyond what I expected

Sales

When received my new car they really went the extra mile, made it feel like the special event that it was. Really helpful in contacting me the whole time as I do not have much experience in purchasing cars.