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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Retail Sales Leader

Steve Boldon

Retail Sales Leader

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service as always

Service

great customer service as usual

Service

delivered on what they said they would do

Service

On time completed correctly

Service

Brilliant, genuine service with no hard sales or

Service

The competence of the staff always impresses me

Service

I considered that your pricing was within my personal budget. That suits me fine.

Service

Job was well done & staff were helpful.

Service

10 /10. From the minute i had an engine management light appear on my dash board it must of been about an hour before a recovery truck was outside my front door. My car was taken away, repaired and i had it back the following night.

Service

Our vehicle was collected from our home address at the time specified. It received a full service then returned back home which was very much appreciated. Great job well done!

Service

Above average support, care & detail

Service

Did the job

Service

First class service from all of the Bmw team

Service

The service time was fine

Service

Great service

Service

Kept informed from start to finish

Service

staff were very professional

Service

Michael ensured that the whole process was a smooth as possible despite unprecedented difficult times

Sales

Once again callun ran everything excellent for me

Sales

Everything as it should be

Sales

I first went to the centre pre-Covid, when it was business as usual, at which point my order was placed on hold. Once the centres reopened I was pleased at how the business adapted to the situation and the speed at which the sale went through.

Sales

Friendly reliable communication

Sales

I never actually went to centre. All done remotely with vehicle delivered to me. Service was first class

Sales

Joe our Car salesman at stratstone silverlink was brilliant, very knowledgeable and helpful in every way.

Sales

There were obvious delays due to coronavirus situation . initial salesman could have stayed in touch letting us know of the vehicles development situation but Mr Maugham was very efficient and organised. 5 stars for him !

Sales

Damien was fantastic. Professional and kept me informed in difficult situation with covid.

Sales

Kept in the loop during Covid. Happy to accommodate my busy schedule for coming in to sign documents and collect the car

Sales

Some confusion during the Covid-19 lockdown period resulted in my order being cancelled. Joseph and Paul however did a fantastic job of resolving the matter, the service from both was very good.

Sales

Very helpful and polite an enjoyable experience

Sales

Damian was a pleasant man to meet he bent over backwards to help me with my mobility car

Sales

Upon my initial enquiry, I was dealt with by Aaron at the showroom. He was polite, friendly and seemed passionate about the brand and my chosen car. After lockdown, Damien took over and made the handover of my car seamless under difficult conditions

Sales

Based on our current situation with COVID we were very satisfied with the service we received on the purchase of our new car 1st class and thanks to Damian Maughan