Loading...

ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

THE BMW X3 M SPORT.

Read

Is your BMW Winter Ready?

Read

New year, New BMW. Exclusive Offers.

Read

Motability from £249 Advance Payment.

Read

THE BMW X3. LEAD WITHOUT COMPROMISE.

Read

THE BMW X4. TAKE CENTRE STAGE.

Read

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

Job Vacancies.

Read

BMW Help: Recalls

Read

A Fleet of Benefits.

Read

BMW X2 Introductory Offer.

Read

Women in Automotive.

Read

BMW M Performance Accessories.

Read

Delivery Mileage/Ex-Demo.

Read

The BMW 7 Series.

Read

0% Aftersales Finance

Read

The new BMW i3.

Read

Current Offers.

Read

BMW xDrive Event.

Read

BMW i8 Roadster

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

Ashington FC.

Read

BMW 3 Series M Sport Shadow Edition.

Read

New BMW 5 Series.

Read

NE Business Awards.

Read

Charity Fundraiser.

Read

BMW Individual Colours.

Read

New Development.

Read

Dang's a Champ.

Read

Technicians Wanted.

Read

North Shields Juniors AFC.

Read

Proudly Supporting Maggies.

Read

Morpeth Town AFC.

Read

The Extra Mile.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Give your BMW a liquid detox.

Read

THE BMW M140i.

Read

THE BMW 1 SERIES.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Head of Fulfilment

Bryan Littlewood

BUSINESS DEVELOPMENT MANAGER

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Difficulty contacting the branch for updates. Not getting the bare minimum customer service I would expect

Service

Friendly and professional service was given by Darren thank you

Service

very good customer service

Service

Still not 100%sure the problem has been fixed

Service

Service was fine.

Service

Darren

Service

No complaints. Staff pleasant and helpful

Service

Everything went smoothly

Service

Very easy process.

Service

As above service from front desk good and master tech brilliant

Service

Since the original careless mistake made by mechanic - i made an official complaint on 20 December to which I’ve had no response or acknowledgment!

Service

Once again the staff could not have been more helpful.

Service

first service exhorbitantly expensive for an oil change and oil and micro filter, suppose that's how the "complimentary" check is paid for, although i dont recall receiving a print out for same

Service

Because a routine visit was straightforward

Service

Waited nearly 1 hour unnecessarily waiting for the car to be washed which was not even completed. Sent e-mail to service manager 2 weeks ago and still awaiting a response

Service

see above

Service

No faults at all. Just so courteous, speedy, thoughtful and extremely professional.

Service

An intermittent fault is not easy to find however the service team checked all the usual suspects but on this occasion the fault eluded them.

Service

After a small hiccup where I didn't receive the complimentary valeting on the day this was resolved soon after and I am completely OK with the work done.

Service

Good service

Service

Nice showroom with a good welcoming experience, the service advisor was professional and explained everything thoroughly. Service was prompt and my bill explained.

Service

Was good until I got in my car to a warning light....which was then fixed after a short wait

Service

The whole process was straightforward

Service

From my first telephone call to your reception to the handling of my car repair; to the lift into town by your driver. My whole experience with BMW Tyneside was excellent. It was efficient, friendly, competent, stress-free. What more can I say?

Service
Thank you! What lovely feedback about your most recent experience, it is great to see when the hard work and efforts of the team is recognised. Kindest Regards, Kate Drury Customer Service Leader

Quickly identified problem and dealt with it. Everyone courteous and keen to get me back on the road.

Service
Thank you for your kind comments in regards to your most recent trip to our service department. I am glad the team were on hand to help. Kindest Regards, Kate Drury Customer Service Leader

No complaints apart from the the price they charghe for a litre of fuel, well inflated price £1.50 a litre against a garage price £1.21

Service
Thank you for your feedback, I do appreciate your comments and hopefully this was explained to you fully by the service advisor at the time in regards to any charges faced. Kindest Regards, Kate Drury Customer Service Leader

Ryan was first class, easy to deal with and knows his job very well.

Service
Great to hear your kind comments in particular about Ryan, he will be delighted that he created such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader

As said before all staff very helpful

Service
Thank you, I am delighted the team were on hand to offer the very best standard of service as you would come to expect from visiting us here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader

Kept me up to date every step.

Service
Thank you! I am glad the team were on hand to keep you update when your vehicle was in with us. Kindest Regards, Kate Drury Customer Service Leader

An excellent dealership with friendly staff

Service
Thank you for your kind words about the team, hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Service always completed in a professional and efficient manner, from booking process, to organising courtesy vehicle, right up to collection.

Service
Thank you for your wonderful feedback, I am delighted the team were on hand to help at each stage of the process when your car was with us. Kindest Regards, Kate Drury Customer Service Leader

staff are very professional and kept me informed

Service
You can't ask for much more than that, thank you for your kind comments. Kindest Regards, Kate Drury Customer Service Leader

The staff explained what was going to be done and how long it was going to take and insured us that everything would be done by a certain time and it was

Service
It's great to hear the team were on hand throughout your service experience. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Being kept up to date with information throughout the service process.

Service
Great to hear you had such a wonderful experience with our service department, hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Great communication

Sales
Great to hear, thank you! Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

As I would expect from BMW

Sales
Great to hear, I am glad you were happy with your experience, hopefully on your next visit we will be able to reach our goal of 5*s for the customer service offered. Kindest Regards, Kate Drury Customer Service Leader

Damien was extremely helpful and I would recommend to others without hesitation

Sales
Wow! What lovely feedback, thank you ever so much. Kindest Regards, Kate Drury Customer Service Leader

Great service and support from Damian Maughan at Stratstone BMW Tyneside.

Sales
Thank you for your kind words and comments about Damian, it is great to here he was part of your experience. Kindest Regards, Kate Drury Customer Service Leader

efficient and always informed.

Sales
Great to hear the team kept you up to date throughout the process so you could look forward to driving the Ultimate Driving Machine! Kindest Regards, Kate Drury Customer Service Leader

I have had bought many cars over the years and I can say without hesitation that the salesman Scott Crozier is the best I’ve dealt with. A genuine nice man who cares.

Sales
Thank you for your fantastic comments in relation to Scott, I will of course pass this feedback across to him and I'm sure he will be over the moon. Kindest Regards, Kate Drury Customer Service Leader

Scott and the rest of the team were spot on, helpful when it came to ordering the car and prompt to respond when I had any questions.

Sales
Thank you for your kind comments, in particular in relation to Scott. I am sure he will be delighted that he made such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader

As above great customer service

Sales
Thank you! That's lovely to hear, I'm delighted that the team were on hand to give the five star service that we are renowned for. Kindest Regards, Kate Drury Customer Service Leader