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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

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Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Retail Sales Leader

Steve Boldon

Retail Sales Leader

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was difficult to get a courtesy car, after Stratstone broke the oil filter and need to replace the housing, meaning I was without my car for 4 days.

Service

Overall a good experience

Service

Everything was carried out the way I was told it would.

Service

I have returned always to Statstones BMW at the Silverlink because I have excellent service.

Service

Diagnostic check carried out and fixed the fault in good time. Also kept me informed at each stage

Service

My car was spotless when it came back

Service

Welcoming and very friendly staff at stratstone, never waiting too long to be seen to.

Service

Because of the way your looked after.

Service

Car fixed correctly no issues

Service

Excellent service, work completed promptly and car washed and shiny when picked up.... new Covid19 safe car desk works well too

Service

No problems

Service

All went according to plan

Service

Excellent service as always

Service

great customer service as usual

Service

delivered on what they said they would do

Service

On time completed correctly

Service

Brilliant, genuine service with no hard sales or

Service

The competence of the staff always impresses me

Service

I considered that your pricing was within my personal budget. That suits me fine.

Service

Job was well done & staff were helpful.

Service

10 /10. From the minute i had an engine management light appear on my dash board it must of been about an hour before a recovery truck was outside my front door. My car was taken away, repaired and i had it back the following night.

Service

Dealt with this dealership for over 20 years now...does that not say it all?

Sales

Due to extreme circumstances that everyone is working in service was excellent

Sales

I was very satisfied with the whole experience from start to finish. Andrew Ramsay from Stratstone Tyneside was fantastic. The whole process was easy and professional.

Sales

Good communication, plenty of time, dealt with Covid correctly, no hard-sales on extras.

Sales

There were no difficulties and, the process throughout, was a very smooth one.

Sales

Everything was great

Sales

Professional service in difficult circumstances due to the Covid-19 pandemic

Sales

Fantastic service albeit during a global pandemic kept informed etc at all times staff are a credit to the company

Sales

Michael ensured that the whole process was a smooth as possible despite unprecedented difficult times

Sales

Once again callun ran everything excellent for me

Sales

Everything as it should be

Sales

I first went to the centre pre-Covid, when it was business as usual, at which point my order was placed on hold. Once the centres reopened I was pleased at how the business adapted to the situation and the speed at which the sale went through.

Sales

Friendly reliable communication

Sales

I never actually went to centre. All done remotely with vehicle delivered to me. Service was first class

Sales

Joe our Car salesman at stratstone silverlink was brilliant, very knowledgeable and helpful in every way.

Sales

There were obvious delays due to coronavirus situation . initial salesman could have stayed in touch letting us know of the vehicles development situation but Mr Maugham was very efficient and organised. 5 stars for him !

Sales

Damien was fantastic. Professional and kept me informed in difficult situation with covid.

Sales

Kept in the loop during Covid. Happy to accommodate my busy schedule for coming in to sign documents and collect the car

Sales

Some confusion during the Covid-19 lockdown period resulted in my order being cancelled. Joseph and Paul however did a fantastic job of resolving the matter, the service from both was very good.

Sales

Very helpful and polite an enjoyable experience