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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Paul Williams

Retail Sales Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booking the service was easy and I was always kept up to date with progress and time for completion. Labour costs were lower than I had expected and I appreciated that some of the IT information (I am 75years of age) had been updated and re-arranged.

Service

The work was carried out timely, professionally and simply.

Service

Very easy way of dealing with things. Young lad who works on device desk helped me out a lot big thanks.

Service

Friendly, no problems

Service

The work carried out was what was asked for, carried out timeously, and in a good and professional manner.

Service

As usual it was stress free experience

Service

Nothing to complain about

Service

Me and the car both looked after perfectly.

Service

Very satisfied, no problems at all.

Service

Chelsea R was very very helpful. I would recommend highly.

Service

Colleagues always friendly

Service

My 225xe was just in for a cable change but everything was handled very well.

Service

was very impressed with the service the fact they send a video of your health check and even wash and valet your car for free is fantastic

Service

All the Team made me feel welcome and at ease from the moment I first made contact. The whole process was effortless and a pleasure. Highly recommend!

Service

Excellent service as always, have me a courtesy car when the works took longer than expected.

Service

Pre & post sales service has always been fantastic from Stratstone, they have regularly exceeded my expectations

Service

Made welcome from the Met I walked in the door kept informed of everything that was happening to my car and courteous throughout

Service

Verybeasy the man in service was helpful and even when I changed the date he didn't mind

Service

Great service by Scott (Service Adviser) - feel very much a valued customer; nothing ever seems too much bother. Many thanks.

Service

Excellent customer service by person that dealt with me.

Service

A first class service

Service

Going through this pandemic, the staff kept me safe whilst providing an excellent service.

Service

easy to arrange and felt safe

Service

No issues.

Service

Very satisfied every time I have been buying BMWs for more than 20 years and never been disappointed in the results and the cleaning of the vehicle.

Service

Extremely good customer service, mainly provided by Tom Morley

Service

The staff at stratstone were proffesional and friendly , all the work was completed competantly and on time

Service

As above

Service

Brilliant experience all round

Service

Work carried out on time and updated accordingly, very polite staff

Service

Quality service in surroundings which made me feel safe

Service

Carlton and honor spoke to me and kept me informed of proggress

Service

Again Staff were very helpful and new their jobs

Service

Great, safe and fast service under the circumstances.

Sales

Staff very helpful and informative given the current global pandemic I feel they could not have done anything else

Sales

Top sales person Damian Maughan

Sales

Under very difficult circumstances the team were efficient, polite and very understanding

Sales

Good service

Sales

In 16 years of buying BMW's, roughly 2 every 3 years, Damian Maughan at Stratstone BMW Silverlink is the best ambassador for BMW I have ever met.

Sales

Excellent communication, constant contact and arrived earlier than said.

Sales

Extremely satisfied. First class interaction with Sales (Damian Maughan), from whom I've purchased a number of vehicles. Excellent service and a highly professional approach.

Sales

Damien was welcoming , effient and a pleasure to deal with. Nothing was too much for him, and he tended to all of my needs and wants, without hesitation.

Sales

I am satisfied with all the preparation of buying my X5 through Damian