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Problem found and repaired
Stratstone give incredible customer service. Often going above and beyond to accommodate and overcome customer needs and logistical issues. I relax in the knowledge myself and my car are in good hands!
Car sorted for mot without fuss - valet and wash included
No further improvements can be suggested.
Fair price, full car clean included
They provided me with a taxi home and repaired my car when the part was available, just as I would expect from any garage. (no better no worse).
The process was as expected for a high end dealership. The master technician was very professional
Efficient and work done on time, including extra work found on day
Excellent service as always
Excellent customer service. Polite and welcoming staff.
So happy they work very helpfully
tip top service
Damian has been stellar. All staff are also just terrific.
Thought I may ha e received a video as part of my inspection.
Bought my last two bmws from this garage, Always great service and staff always very polite,and the show room is always very clean and tidy
The car was back with me at the time specified , service done and the car valeted.
Easy, safe and customer focussed
Service was spot on very professional and excellent quality
All work completed on time to a satisfactory standard
Made me feel welcome and satisfied, very polite and amazing customer service recieved.
Excellent communication by service team member.
Was able to collect earlier in the day than expected; loan car was made available;
Great customer service.
Everything was carried out as promised, the staff kept me informed
Well looked after, kept informed. Fixed price service.
Very professional and covid secure.
The dealership in question and the employees were extremely accommodating and professional.
Always had a positive friendly experience at Stratstone Silverlink
I turned up to the dealership without an appointment, needing help with ordering a locking wheel nut key. They managed to sort this out in the spot and I didn't even have to wait for any deliveries..
When in to have some warranty work done and was looked after by the parts and service department
Found me hire car fixed my car in a day lovely customer service
Tom went out of his way to organise my car to be collected early.
Stratstone addressed my questions and issues professionally and without fuss.
The team sorted my issue and offered loan car whilst it was i for repair
Staff were very attentive and resolved all issues together with a very pleasant attitude.Very helpful and would recommend the Stratstone BMW service centre.
As I said was a little hiccup but that was sorted out quickly and efficiently. Part fitting was quickly and efficiently carried out.
I phoned Stratstone to book in my car for a sunroof issue. The car was booked in the next day and given instructions on what to with COVID-19 procedures. I dropped off the car in the morning and the car returned on the same day with the fault fixed.
They know what they are doing and care and they treat you like a person as well as a customer; that's quite unusual.
As above, was taken back by bmw contacting me to tell me to bring car in for end of warranty check, never had that before and it was a really nice touch
Polite , cheerful , well mannered and efficient
Pleased that car had been valeted.
I was kept informed
Was in and out quickly and at a competitive price. The COVID procedures in place were easy to follow.
I've always dealt with Damian Maughan who understands my needs and accommodates all my requests, nothing is too much trouble for him.
Damian was very helpful throughout
Felt respected. Comfortable with transactions.
Excellent customer service.
Couldn't of asked for better service, kept me informed about the car every step of the way.
Philippe Jarjoura and Dave Herron were brilliant to deal with and everything was done when they said it would be done.A very positive experience.
Listened to my request and provided excellent service
Staff were friendly and welcoming.
Completely satisfied, Andrew Ramsay was amazing he explained everything during the purchase and delivery of new car excellent customer service skills . This is why I have given him 5 stars .
Both Louis and Philippe been very helpful when I purchased my car. They have been updated me on the process of the car regularly including the delivery date.
There was nothing to complain about. My new car arrived 1 month quicker than expected.
Been on the ball during purchase and always had time to come back quickly if any problems arose
The sales contact was very informative, very professional and very knowledgeable Nothing was ever an issue and I felt I was treat in a very efficient and friendly manner He was a pleasure to deal with. Great job
Very professional service at Stratstone from Damian Maughan
Excellent service and manner from Andrew Ramsey, the sales consultant. He did everything to meet my needs when setting up the deal on my new car and taking the old one back. Thank you
Damian came in on his day off to give us the car and tell us all about it and pass on the keys, it was done in a professional way keeping his distance (Covid) and we were on our way after 15-20 minutes. We never went in the showroom
In view of covid restrictions things went very well.
Stratstone were brilliant from start to finish and everyone involved could not have done anymore to make the experience any better. Exemplary service.
Great service despite COVID-19
The sales man Louis Do was superb and helped me in finding the car i wanted and made the whole process really easy.
Sales exec was most helpful and courteous.