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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Chris Richardson

Head of Sales

Steve Clark

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Stratstone stand out as no none-sense straight talking experts my

Service

The staff were very friendly, polite and very keen to solve the problem. Eventually, a solution was found and the accessory now works perfectly.

Service

Excellent service

Service

Expert attention

Service

Very pleasant and efficient staff handled everything very professionally.

Service

Friendly , courteous , helpful , reliable

Service

Great communication and very helpful and friendly

Service

On time thorough.

Service

Good service

Service

Garage communicated well during the day, gave us lovely hire car, and the girl who served us was very friendly and professional.

Service

Outstanding work.

Service

Fantastic staff very friendly and helpful

Service

Always on the phone keeping me up to date with what was happening with my car.

Service

excellent customer service and very welcoming, arranged hire car no hassle what so ever, and as well they dont mind showing you the underneath of your car (which as a petrol head, is ideal as i can check the condition of my car underneath)

Service

Easy to book and great service.

Service

Very helpful professional & friendly staff & nothing was a problem to them.

Service

Very satisfied with all aspects of service.

Service

i have been very well looked after

Service

Everything was completely satisfactory

Service

Although there were issues with the online service booking staff still ensured my vehicle was serviced on the day .

Service

The car was looked after well and washed for my return.

Service

Replaced the windscreen as eventually agreed with insurer.

Service

Abbie York

Service

Always pleased with reception, we are kept up to date with progress as service is carried out.

Service

They are a busy dealership with a lot going on but l took my car in to fix an intermittent handbrake fault and it appears to be resolved with a new switch unit, they loaned me a courtesy car which made things a lot more convenient Job done ?

Service

I have given a high mark because the service is done to a good standard and the fact that I can watch a video of the procedure is a bonus

Service

Kept informed of progress with the service of the car

Service

The girl behind service desk very helpful

Service

Good service, better than other local BMW Dealership.

Service

Got everything I needed to get done the same day.

Service

Great service - took care of me and the car. Kept me updated Thank you

Service

Very pleasant, professional staff

Service

I have used Stratstone since 2007 and as usual the service was very good.

Service

Take pride in their work and ensure car is checked returned in good condition

Service

Quick, no hassle blu fill-up as promised when we bought the car

Service

the salesman that I dealt with was a complete asset to any company. He was smart well spoken and new what he was talking about. I would recommend him to anyone. If I was looking to hire, then he was the type of person I would be looking for.

Service

Excellent service from Abbie York

Service

Great service dept always looked after . Wayne the tech always keeps me informed what's req and progress on any work done.

Service

My car came back looking like new.

Service

Service adviser very helpful. Courtesy car provided. Free wash and valet an appreciated bonuss.

Service

Great customer service from the service team. Car immaculately valeted when picked up. First class service.

Service

everything was easy to deal with the staff very friendly, despite being understaffed due to colleagues been off work due to self isolation

Service

Very personal

Sales

The professional manner in how I was treated.

Sales

The Sales guy made it an easy and pleasant experience .

Sales

Couldn't have been better.. Thanks Louis!

Sales

Philippe in silver link Stratstone was excellent, patient and friendly. Great guy

Sales

Happy with how the whole process was carfied out during the circumstances.

Sales

Excellent service

Sales

Phillip was first class with sale

Sales

Responsive to queries and needs. Friendly, approachable and prepared to discuus a deal that suited me.

Sales

Very happy with the service provided.

Sales

The transaction was very smooth and everything was made as easy as possible

Sales

I was really impressed by the professional service I was given. I was kept up to date with my vehicle delivery. Especially as my plans changed at the last minute due to the early birth of my grandson.

Sales

The process was well explained by the Salesman who took time to understand and respond to the needs of the Customer.

Sales

Very happy got my new vehicle very quick