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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Chris Richardson

Head of Sales

Steve Clark

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem found and repaired

Service

Prompt service

Service

Stratstone give incredible customer service. Often going above and beyond to accommodate and overcome customer needs and logistical issues. I relax in the knowledge myself and my car are in good hands!

Service

Car sorted for mot without fuss - valet and wash included

Service

No further improvements can be suggested.

Service

Fair price, full car clean included

Service

They provided me with a taxi home and repaired my car when the part was available, just as I would expect from any garage. (no better no worse).

Service

The process was as expected for a high end dealership. The master technician was very professional

Service

Service excellent

Service

Efficient and work done on time, including extra work found on day

Service

Excellent service as always

Service

Excellent customer service. Polite and welcoming staff.

Service

So happy they work very helpfully

Service

tip top service

Service

Damian has been stellar. All staff are also just terrific.

Service

Thought I may ha e received a video as part of my inspection.

Service

Bought my last two bmws from this garage, Always great service and staff always very polite,and the show room is always very clean and tidy

Service

The car was back with me at the time specified , service done and the car valeted.

Service

Easy, safe and customer focussed

Service

Service was spot on very professional and excellent quality

Service

All work completed on time to a satisfactory standard

Service

Made me feel welcome and satisfied, very polite and amazing customer service recieved.

Service

Excellent communication by service team member.

Service

Was able to collect earlier in the day than expected; loan car was made available;

Service

Great customer service.

Service

Everything was carried out as promised, the staff kept me informed

Service

Well looked after, kept informed. Fixed price service.

Service

Very professional and covid secure.

Service

The dealership in question and the employees were extremely accommodating and professional.

Service

Always had a positive friendly experience at Stratstone Silverlink

Service

I turned up to the dealership without an appointment, needing help with ordering a locking wheel nut key. They managed to sort this out in the spot and I didn't even have to wait for any deliveries..

Service

When in to have some warranty work done and was looked after by the parts and service department

Service

Found me hire car fixed my car in a day lovely customer service

Service

Tom went out of his way to organise my car to be collected early.

Service

Stratstone addressed my questions and issues professionally and without fuss.

Service

The team sorted my issue and offered loan car whilst it was i for repair

Service

Staff were very attentive and resolved all issues together with a very pleasant attitude.Very helpful and would recommend the Stratstone BMW service centre.

Service

As I said was a little hiccup but that was sorted out quickly and efficiently. Part fitting was quickly and efficiently carried out.

Service

I phoned Stratstone to book in my car for a sunroof issue. The car was booked in the next day and given instructions on what to with COVID-19 procedures. I dropped off the car in the morning and the car returned on the same day with the fault fixed.

Service

They know what they are doing and care and they treat you like a person as well as a customer; that's quite unusual.

Service

As above, was taken back by bmw contacting me to tell me to bring car in for end of warranty check, never had that before and it was a really nice touch

Service

Polite , cheerful , well mannered and efficient

Service

Pleased that car had been valeted.

Service

I was kept informed

Service

Was in and out quickly and at a competitive price. The COVID procedures in place were easy to follow.

Service

I've always dealt with Damian Maughan who understands my needs and accommodates all my requests, nothing is too much trouble for him.

Sales

Great service

Sales

Damian was very helpful throughout

Sales

Felt respected. Comfortable with transactions.

Sales

Excellent customer service.

Sales

Couldn't of asked for better service, kept me informed about the car every step of the way.

Sales

Philippe Jarjoura and Dave Herron were brilliant to deal with and everything was done when they said it would be done.A very positive experience.

Sales

Listened to my request and provided excellent service

Sales

Staff were friendly and welcoming.

Sales

Completely satisfied, Andrew Ramsay was amazing he explained everything during the purchase and delivery of new car excellent customer service skills . This is why I have given him 5 stars .

Sales

Both Louis and Philippe been very helpful when I purchased my car. They have been updated me on the process of the car regularly including the delivery date.

Sales

There was nothing to complain about. My new car arrived 1 month quicker than expected.

Sales

Been on the ball during purchase and always had time to come back quickly if any problems arose

Sales

The sales contact was very informative, very professional and very knowledgeable Nothing was ever an issue and I felt I was treat in a very efficient and friendly manner He was a pleasure to deal with. Great job

Sales

Very professional service at Stratstone from Damian Maughan

Sales

Excellent service and manner from Andrew Ramsey, the sales consultant. He did everything to meet my needs when setting up the deal on my new car and taking the old one back. Thank you

Sales

Damian came in on his day off to give us the car and tell us all about it and pass on the keys, it was done in a professional way keeping his distance (Covid) and we were on our way after 15-20 minutes. We never went in the showroom

Sales

In view of covid restrictions things went very well.

Sales

Stratstone were brilliant from start to finish and everyone involved could not have done anymore to make the experience any better. Exemplary service.

Sales

Great service despite COVID-19

Sales

The sales man Louis Do was superb and helped me in finding the car i wanted and made the whole process really easy.

Sales

Sales exec was most helpful and courteous.