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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Retail Sales Leader

Steve Boldon

Retail Sales Leader

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Impressed with the communication when my car was being prepared and the extra health check it got aswell

Service

You needed to keep my car for longer than i expected and i needed to chase a couple of times for updates which wasnt ideal. Overall glad the errors on my car where fixed after the second visit.

Service

No issues. Happy to take me to and from garage to place of work. Cost was reasonable.

Service

Great people and professional handling throughout

Service

The service was completed in timely fashion and the valeting was excellent.

Service

The whole experience so far with Stratstone has been great. I have had a lot of nee cars in the past and so far I rate Stratstone top of the list. It would definitely make me come back when time to renew the car.

Service

Great service

Service

Courteous staff. Good communication and information throughout the process.

Service

Excellent service

Service

It was difficult to get a courtesy car, after Stratstone broke the oil filter and need to replace the housing, meaning I was without my car for 4 days.

Service

Overall a good experience

Service

Everything was carried out the way I was told it would.

Service

I have returned always to Statstones BMW at the Silverlink because I have excellent service.

Service

Diagnostic check carried out and fixed the fault in good time. Also kept me informed at each stage

Service

My car was spotless when it came back

Service

Welcoming and very friendly staff at stratstone, never waiting too long to be seen to.

Service

Because of the way your looked after.

Service

Car fixed correctly no issues

Service

No problems

Service

Excellent service, work completed promptly and car washed and shiny when picked up.... new Covid19 safe car desk works well too

Service

All went according to plan

Service

Excellent service as always

Service

great customer service as usual

Service

Good relationship with the salesman and staff of the dealership

Sales

Great out of hours handover by Neil.

Sales

Friendly knowledgeable staff and excellent sales person.

Sales

On time, kept up to date with arrival (Salesman dropping off a key ring a few days before pick up with a note saying "Nearly Time" was a fantastic touch Thank you Damien Maughan

Sales

Jake was very helpful and managed to find a car I was happy with and within my budget

Sales

Brilliant considering current circumstances

Sales

Entirely satisfied. Service was perfect, got a fantastic deal on my new car.

Sales

Everything explained without pressure from Aaron.

Sales

Damian was brilliant, would recommend and I hope to see him in 4 years for the next car.

Sales

I went to all the high end car sales on the Silverlink as a cash buyer & found them judgmental if not rude where as BMW seen me as a potential customer & treat me well

Sales

Dealt with this dealership for over 20 years now...does that not say it all?

Sales

Due to extreme circumstances that everyone is working in service was excellent

Sales

I was very satisfied with the whole experience from start to finish. Andrew Ramsay from Stratstone Tyneside was fantastic. The whole process was easy and professional.

Sales

Good communication, plenty of time, dealt with Covid correctly, no hard-sales on extras.

Sales

There were no difficulties and, the process throughout, was a very smooth one.

Sales

Everything was great

Sales

Professional service in difficult circumstances due to the Covid-19 pandemic

Sales

Fantastic service albeit during a global pandemic kept informed etc at all times staff are a credit to the company

Sales

Michael ensured that the whole process was a smooth as possible despite unprecedented difficult times

Sales

Once again callun ran everything excellent for me