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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Retail Sales Leader

Steve Boldon

Retail Sales Leader

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Going through this pandemic, the staff kept me safe whilst providing an excellent service.

Service

easy to arrange and felt safe

Service

No issues.

Service

Very satisfied every time I have been buying BMWs for more than 20 years and never been disappointed in the results and the cleaning of the vehicle.

Service

Extremely good customer service, mainly provided by Tom Morley

Service

The staff at stratstone were proffesional and friendly , all the work was completed competantly and on time

Service

As above

Service

Brilliant experience all round

Service

Work carried out on time and updated accordingly, very polite staff

Service

Quality service in surroundings which made me feel safe

Service

Carlton and honor spoke to me and kept me informed of proggress

Service

Again Staff were very helpful and new their jobs

Service

I always come to Stratstone BMW and overall your service is good.

Service

The service I received was good, I was kept in the loop at all times, the car was checked over and I was given suggestions on keeping it maintained to a high standard. The garage kept me in the loop and we're transparent at all times

Service

Great service from Chelsea and the team after my routine oil service developed into an airbag recall. Kept informed throughout and courtesy car provided was was a beauty...... restored my faith in main dealership customer service.

Service

Achieved objectives with no fuss

Service

Dealing with people that treat you like a friend even tho they have never met you before

Service

I am always happy with the service provided by Stratstone Tyneside. They are very helpful and friendly despite the restrictions of the current pandemic.

Service

Excellent

Service

Impressed with the communication when my car was being prepared and the extra health check it got aswell

Service

You needed to keep my car for longer than i expected and i needed to chase a couple of times for updates which wasnt ideal. Overall glad the errors on my car where fixed after the second visit.

Service

No issues. Happy to take me to and from garage to place of work. Cost was reasonable.

Service

Great people and professional handling throughout

Service

The service was completed in timely fashion and the valeting was excellent.

Service

The whole experience so far with Stratstone has been great. I have had a lot of nee cars in the past and so far I rate Stratstone top of the list. It would definitely make me come back when time to renew the car.

Service

Great service

Service

Excellent service

Service

Courteous staff. Good communication and information throughout the process.

Service

I am satisfied with all the preparation of buying my X5 through Damian

Sales

Salesperson was very friendly, knowledgable and approachable when we had questions.

Sales

I asked Aaron for an M4 Comp in a Lairy colour. I wanted Harmon Kardon, Ideally Grey leather and a few extra options. He found me a Santorini Blue M4 comp. He brought it in from out of area and it was ideal for me.

Sales

Completely satisfied

Sales

It was a great experience in a changing world

Sales

Good relationship with the salesman and staff of the dealership

Sales

Great out of hours handover by Neil.

Sales

Friendly knowledgeable staff and excellent sales person.

Sales

On time, kept up to date with arrival (Salesman dropping off a key ring a few days before pick up with a note saying "Nearly Time" was a fantastic touch Thank you Damien Maughan

Sales

Jake was very helpful and managed to find a car I was happy with and within my budget

Sales

Entirely satisfied. Service was perfect, got a fantastic deal on my new car.

Sales

Brilliant considering current circumstances

Sales

Damian was brilliant, would recommend and I hope to see him in 4 years for the next car.

Sales

Everything explained without pressure from Aaron.

Sales

I went to all the high end car sales on the Silverlink as a cash buyer & found them judgmental if not rude where as BMW seen me as a potential customer & treat me well

Sales

Dealt with this dealership for over 20 years now...does that not say it all?