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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Latest News & Events

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New Car Offers - Exclusive to Stratstone BMW.

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Motability from £99 Advance Payment.

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Job Vacancies.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Delivery Mileage/Ex-Demo.

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The BMW 7 Series.

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0% Aftersales Finance

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The new BMW i3.

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Current Offers.

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BMW xDrive Event.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Ashington FC.

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BMW 3 Series M Sport Shadow Edition.

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New BMW 5 Series.

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NE Business Awards.

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Charity Fundraiser.

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BMW Individual Colours.

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New Development.

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Dang's a Champ.

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Technicians Wanted.

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North Shields Juniors AFC.

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Proudly Supporting Maggies.

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Morpeth Town AFC.

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The Extra Mile.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Head of Fulfilment

Bryan Littlewood

BUSINESS DEVELOPMENT MANAGER

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car wasn't washed or valeted when returned to me, I believe it's part of the

Service

Staff let me know what was going on with the car

Service

They did what they said they would do for me

Service

Car was collected and dropped off on time. Pleased with this side of service.

Service
Thank you for your feedback, I am glad that the works required were carried out in a time efficient manor. Kindest Regards, Kate Drury Customer Service Leader

Good service given

Service
Thank you! That is lovely to hear. Kindest Regards, Kate Drury Customer Service Leader

Service at Stratstone Tyneside is always absolutely superb, polite and professional

Service
Fantastic! Thank you! Kindest Regards, Kate Drury Customer Service Leader

All work done within promised time scale

Service
Thank you for your kind feedback and comments about the team, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader

Things that should have been checked before solid took 2 days car went in to check petrol button. 11 more days to replace take pipes, windscreen wipers, squeaking back window, front number plate wrong position, engine faul, and lastly dash cam.

Service
Thank you for your honest feedback, I hope that again you can accept my sincerest apologies and since our conversations we have been able to resolve anything outstanding for you. Kindest Regards, Kate Drury Customer Service Leader

Everything went according to plan

Service
Thank you for your lovely feedback, it really is appreciated and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

I would normally give 5 star but there were a couple of item, which were not to the normal standard but were quickly rectified, which put me in a much better frame of mind and gave me the feeling of work, well done. Tyre pressure not done, boot left

Service
Thank you for your feedback, I am sorry that you faced some troubles along the at but I am glad that the team were on hand to ensure that these were resolved quickly and efficiently for you. Kindest Regards, Kate Drury Customer Service Leader

The only reason 5 stars was not given was due to lack of mention of transportation. The service was so prompt and efficient the estimate of 4 hours was inappropriate and I could have waited nearby rather than having to arrange another driver

Service
Thank you for your honest comments and feedback, I am sorry that you weren't given a better idea on timescales and transport prior to you coming in to see us, I do hope the team have since explained all of the services that we do have on offer here. Kindest Regards, Kate Drury Customer Service Leader

Usual prompt and efficient service

Service
Thank you for your kind comments and feedback, it is great to see that you have again received the 5* standard of service we are renowned for here. Kindest Regards, Kate Drury Customer Service Leader

Polite and efficient how ever my requirement wasn't fully met and the car wasn't cleaned.

Service
Thank you for your honest feedback, I can only apologise that the complimentary wash and vac given after your car has been in wasn't carried out. Hopefully you will take us up on the offer of a complimentary full valet on your next visit. Kindest Regards, Kate Drury Customer Service Leader

Very good.

Service
We can't ask for much more than that! Thank you! Kindest Regards, Kate Drury Customer Service Leader

The staff were very accommodating. Kept in contact with me throughout the period the car was with you.

Service
Thank you for your feedback, it is great to hear that the team were on hand to help and ensure you were kept up to date. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

On time

Service
Thank you for your feedback, I am glad all works were carried out in a timely manor and as you would come to expect from visiting us. Kindest Regards, Kate Drury Customer Service Leader

Excellent service from the moment you walk through the door.

Service
How lovely, thank you for your kind words and feedback. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

As the issue the car was in for seems to be going to get fixed.

Service
Thank you for your feedback, again I can only apologise for the standard of service received and do hope that we have been able to resolve this for you since bringing it to our attention. Kindest Regards, Kate Drury Customer Service Leader

You did everything necessary

Service
That's wonderful to hear, thank you for your kind comments. We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

if I was rating the staff at the mini garage they were friendly they advise I wouldn't get a courtesy car or a lift but they did order a taxi to take me to work.

Service
Thank you for your honest feedback, again my apologies that we couldn't get sorted with a loan car on the day of your booking but do hope that moving forward we will be able to accommodate this request for you. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

the car bought had obviously not bee checked or tested before it was given to me and had multiple problems up to 6 different random warning notifications and just recently I have learned that one of the "Diffs" is leaking - serious prob car cost £35K

Service
Thank you for your detailed and honest feedback, again I can only apologise that you faced some trouble with your vehicle but do hope we have since been able to resolve any outstanding issues at this time. Thank you again for your patience and understanding. Kindest Regards, Kate Drury Customer Service Leader

Very satisfied

Service
Thank you for your very kind feedback and comments, it is much appreciated. I am delighted the team were on hand to ensure your service visit went as planned. Kindest Regards, Kate Drury Customer Service Leader

The service was carried out as expected and the car returned valeted

Service
Thank you for your kind feedback, it is great that all works carried out met your expectations. Kindest Regards, Kate Drury Customer Service Leader

I liked the friendly service

Service
Thank you for your feedback, I am glad that the team are always on hand to make you feel welcome. Kindest Regards, Kate Drury Customer Service Leader

As usual very satisfying.

Service
Thank you! I am glad you found the experience to be just to your needs. Hopefully on your next visit we will be able to achieve our goal of 5*'s in your opinion. Kindest Regards, Kate Drury Customer Service Leader

First class service from start to finish

Service
Thank you for your wonderful feedback and comments. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

Service was prompt, efficient and friendly

Service
Thank you for your kind comments and feedback, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader

They resolved my problem fast and at the first time of asking.

Service
How wonderful to hear, thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader

See above. When I finally had a date for service, I had arranged for the car to be collected but you thought I was bringing the car in. My car was valeted when it was returned to me but this wasn't to a standard that I'd expect. Interior was v poor.

Service
Thank you for your feedback, I am truly sorry that you had trouble in regards to booking your vehicle in with us and the level of service received alongside this. I do hope we can move forward from this and hopefully show you that this is a one off occurrence. Kindest Regards, Kate Drury Customer Service Leader

As above.

Service
Thank you for your five star feedback, it is really appreciated. Kindest Regards, Kate Drury Customer Service Leader

I had 3 services including recalls same high level of customer care

Service
Great to hear! I am delighted the team were on hand to help. Hopefully see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Got my last 2 BMWs from this garage and the service staff are always great. Follow up calls and after service are excellent.

Service
How wonderful, thank you for your kind words. We look forward to seeing you soon. Kindest Regards, Kate Drury Customer Service Leader

Service consultant Tom was brilliant, very pleasant and helpful.

Service
That's fantastic. Thank you for your kind comments in particular in regards to Tom. He will be delighted that he made such a positive impression on your experience with us. Kindest Regards, Kate Drury Customer Service Leader

It appears the brake fluid service may not have been properly fixed as the alert has occurred again.

Service
Thank you for your feedback, I can only apologise that you still have an outstanding alert in relation to works that have been carried out. A member of the service team will be in touch with you this morning to look into this further for you. My apologises again. Kindest Regards, Kate Drury Customer Service Leader

Very professional atmosphere. Car always comes back gleaming and fully functioning.

Service
Thank you for your lovely feedback. Great to hear that you find the team to be on hand to help and the service as you would come to expect when visiting us. Kindest Regards, Kate Drury Customer Service Leader

Attention to detail.

Service
Thank you for your kind comments and feedback, it is lovely to hear. Kindest Regards, Kate Drury Customer Service Leader

1st class reliable service every time

Service
Thank you for your feedback, I am delighted to hear that you feel this way about us here at Stratstone Tyneside. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Well organised and efficient.

Service
Great to hear! Thank you. Kindest Regards, Kate Drury Customer Service Leader

Service carried out as described. Completed early. Contacted promptly.

Service
Thank you for your wonderful feedback, it is much appreciated and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

Fast efficient service

Service
Great, just what you need! Thank you. Kindest Regards, Kate Drury Customer Service Leader

Work done as arranged

Service
Thank you for your feedback, that's great to hear. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

I've visited stratstone 4 times and previous 3 the service I received was poor. This time was 'spot on'

Service
Thank you for your feedback, I am sorry again that your previous visits haven't been to the standard you would come to expect but I am glad that you have seen your feedback come to fruition and changes made internally to really improve our standards of service. Kindest Regards, Kate Drury Customer Service Leader

Work carried out to a high standard

Service
Great to hear, thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader

Cost of service not being clear

Service
Thank you for your feedback, I am sorry that the cost of the works needed was not clear at first but do hope the team were on hand to ensure that everything was fully explained to you. Kindest Regards, Kate Drury Customer Service Leader

Provided the customer experience I wanted. Thank you.

Service
Your welcome, it is lovely when our customers recognise this. Thank you and hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Excellent

Service
And we can't do much better than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader

The Sales Rep Damien was really helpful, and thorough.

Sales
Thank you for your wonderful feedback, I am really glad that Damian especially was on hand to ensure you had a fantastic experience with us. Kindest Regards, Kate Drury Customer Service Leader

Kept informed at every step of the process

Sales
Brilliant to hear, thank you for your kind comments, I am glad the team were on hand to keep you up to date throughout your experience. Kindest Regards, Kate Drury Customer Service Leader

a) we were given a ridiculous delivery expectation which, of course, did not happen b) we had to chase confirmation when we added features to the vehicle c) standard features not explained well enough

Sales
Thank you for your feedback, I can only apologise that the vehicle that you have purchased didn't have some options as standard that you thought it would have and there was a delay in delivery. I do hope the team were on hand however at all points to make sure you were updated with the times of delivery. If we can be of further help please do not hesitate to contact me directly. Kindest Regards, Kate Drury Customer Service Leader

good customer service and friendly staff

Sales
Thank you for your kind comments about the team, I am glad they were on hand to help throughout the process of buying your new car. We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

The whole process from start to finish has been as smooth as it could have been.

Sales
Thank you for your kind comments and feedback, it is great to see that the team were on hand to ensure that you had the best experience possible with us. Kindest Regards, Kate Drury Customer Service Leader

always treated with respect

Sales
Thank you, your feedback is much appreciated and I am delighted Damian in particular was on hand to help. Kindest Regards, Kate Drury Customer Service Leader

Excellent customer service

Sales
Great news! We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

I had some specific requirements which were somewhat out of the ordinary which Andrew Smith and Damian Maughan ensured were completely met. Damian gave me daily updates (even when he was on holiday) of progress during the final production weeks.

Sales
Thank you for your wonderful feedback. It is great to see the team went above and beyond to help and keep you updated. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader

Couldn't ask for better service DAMIAN who I bought the car off I would give 100 out of 100

Sales
Thank you, Damian will be delighted when he here's that he made such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader

Fantastic service and love the car and gave an easter egg too on easter satruday so nice touch

Sales
Thank you for your wonderful feedback, I am glad you liked your small Easter gift too! Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

The decision about my trade in car was made smoothly and quickly with a reasonable offer being made. The handover was fine too.

Sales
Thank you for your kind feedback, I am delighted that you found the experience to be just as you would come to expect from visiting us. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader

All staff very friendly always a big smile when visiting. Very clean showroom and great cars :)

Sales
Thank you, such lovely feedback, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader

Excellent customer service

Sales
Thank you that is lovely to hear, we hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader

Could not be faulted

Sales
We can't ask for much more than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader