Great service very professional
Stratstone stand out as no none-sense straight talking experts my
The staff were very friendly, polite and very keen to solve the problem. Eventually, a solution was found and the accessory now works perfectly.
Very pleasant and efficient staff handled everything very professionally.
Friendly , courteous , helpful , reliable
Great communication and very helpful and friendly
Garage communicated well during the day, gave us lovely hire car, and the girl who served us was very friendly and professional.
Fantastic staff very friendly and helpful
Always on the phone keeping me up to date with what was happening with my car.
excellent customer service and very welcoming, arranged hire car no hassle what so ever, and as well they dont mind showing you the underneath of your car (which as a petrol head, is ideal as i can check the condition of my car underneath)
Easy to book and great service.
Very satisfied with all aspects of service.
Very helpful professional & friendly staff & nothing was a problem to them.
i have been very well looked after
Everything was completely satisfactory
Although there were issues with the online service booking staff still ensured my vehicle was serviced on the day .
The car was looked after well and washed for my return.
Replaced the windscreen as eventually agreed with insurer.
Always pleased with reception, we are kept up to date with progress as service is carried out.
They are a busy dealership with a lot going on but l took my car in to fix an intermittent handbrake fault and it appears to be resolved with a new switch unit, they loaned me a courtesy car which made things a lot more convenient Job done ?
I have given a high mark because the service is done to a good standard and the fact that I can watch a video of the procedure is a bonus
Kept informed of progress with the service of the car
The girl behind service desk very helpful
Good service, better than other local BMW Dealership.
Got everything I needed to get done the same day.
Great service - took care of me and the car. Kept me updated Thank you
Very pleasant, professional staff
I have used Stratstone since 2007 and as usual the service was very good.
Take pride in their work and ensure car is checked returned in good condition
Quick, no hassle blu fill-up as promised when we bought the car
the salesman that I dealt with was a complete asset to any company. He was smart well spoken and new what he was talking about. I would recommend him to anyone. If I was looking to hire, then he was the type of person I would be looking for.
Excellent service from Abbie York
Great service dept always looked after . Wayne the tech always keeps me informed what's req and progress on any work done.
My car came back looking like new.
Service adviser very helpful. Courtesy car provided. Free wash and valet an appreciated bonuss.
Great customer service from the service team. Car immaculately valeted when picked up. First class service.
everything was easy to deal with the staff very friendly, despite being understaffed due to colleagues been off work due to self isolation
The Sales guy made it an easy and pleasant experience .
The professional manner in how I was treated.
Philippe in silver link Stratstone was excellent, patient and friendly. Great guy
Couldn't have been better.. Thanks Louis!
Happy with how the whole process was carfied out during the circumstances.
Phillip was first class with sale
Responsive to queries and needs. Friendly, approachable and prepared to discuus a deal that suited me.
Very happy with the service provided.
The transaction was very smooth and everything was made as easy as possible
I was really impressed by the professional service I was given. I was kept up to date with my vehicle delivery. Especially as my plans changed at the last minute due to the early birth of my grandson.
The process was well explained by the Salesman who took time to understand and respond to the needs of the Customer.
Very happy got my new vehicle very quick
Stratstone
Tyneside
