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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Kate Drury

Customer Service Leader

Andrew Smith

Head of Sales

Paul Williams

Head of Fulfilment

Bryan Littlewood

BUSINESS DEVELOPMENT MANAGER

Steve Ainsley

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Darren

Service

No complaints. Staff pleasant and helpful

Service

Everything went smoothly

Service

Very easy process.

Service

Once again the staff could not have been more helpful.

Service

As above service from front desk good and master tech brilliant

Service

Since the original careless mistake made by mechanic - i made an official complaint on 20 December to which I’ve had no response or acknowledgment!

Service

first service exhorbitantly expensive for an oil change and oil and micro filter, suppose that's how the "complimentary" check is paid for, although i dont recall receiving a print out for same

Service

Because a routine visit was straightforward

Service

Waited nearly 1 hour unnecessarily waiting for the car to be washed which was not even completed. Sent e-mail to service manager 2 weeks ago and still awaiting a response

Service

see above

Service

No faults at all. Just so courteous, speedy, thoughtful and extremely professional.

Service

An intermittent fault is not easy to find however the service team checked all the usual suspects but on this occasion the fault eluded them.

Service

After a small hiccup where I didn't receive the complimentary valeting on the day this was resolved soon after and I am completely OK with the work done.

Service

Good service

Service

The whole process was straightforward

Service

Was good until I got in my car to a warning light....which was then fixed after a short wait

Service

Nice showroom with a good welcoming experience, the service advisor was professional and explained everything thoroughly. Service was prompt and my bill explained.

Service

From my first telephone call to your reception to the handling of my car repair; to the lift into town by your driver. My whole experience with BMW Tyneside was excellent. It was efficient, friendly, competent, stress-free. What more can I say?

Service

Quickly identified problem and dealt with it. Everyone courteous and keen to get me back on the road.

Service

No complaints apart from the the price they charghe for a litre of fuel, well inflated price £1.50 a litre against a garage price £1.21

Service

Ryan was first class, easy to deal with and knows his job very well.

Service

As said before all staff very helpful

Service

An excellent dealership with friendly staff

Service

Kept me up to date every step.

Service

Service always completed in a professional and efficient manner, from booking process, to organising courtesy vehicle, right up to collection.

Service

The staff explained what was going to be done and how long it was going to take and insured us that everything would be done by a certain time and it was

Service

staff are very professional and kept me informed

Service

Being kept up to date with information throughout the service process.

Service

The service given was completely satisfying

Service

The car had it's mot & was back to me on time (I am self employed & struggle to get my car in without disruption to my schedule).There was advisories, but by the time I saw the notification it was too late so I have to book my car back in.

Service

Good report and feedback on current state of car.

Service

It was excellent

Service

Sales person went above and beyond

Service

Good customer service

Service

Full information throughout quick and easy to get the work done

Service

Efficient and effective.

Service

Asked for climate control to be reviewed. Confirmed on the phone it had been reset. Still not working

Service

As above for previous answer. Please note this service was done Williams BMW Liverpool

Service

Very professional and knowledgeable staff.

Service

The staff are always very pleasant and helpful.

Service

Job done, no issues all completed within the times given

Service

They completed work satisfaction

Service

Excellent service

Service

Staff very knowledgeable and friendly. Work completed on time, car ready when promised. We dealt with Darren Kay who could not have been more helpful.

Service

Everything was a bit vague. You have my car. I have no idea what’s going on!

Service

Minor amber issues noted, but exact imformation confused between MOT statement and VHC.

Service

As above. Car was also nicely cleaned

Service

I had to walk to the garage 3 times was not kept informed and told my car service pack had expired by 2 days and was not covered. Complete joke.

Service

Generally very satisfied, however I am still awaiting promised e-mail regarding damage to front near wheel trim.

Service

Drop off easy. Work carried out promptly

Service

The service was great, but there were elements of time wasting during the collection process. I arrived at the stated time, but it took another hour for the vehicle to be handed over.

Service

Professional service from all at the garage.

Service

No problems

Service

At last service, i explained that my rear passenger external door handle light was not working, they didnt repair it due to no spares, i told them again at this visit but its still not been rectified, the service manager wrote on the paperwork

Service

The problem was diagnosed and resolved quickly along with a short video of the inspection that took place.

Service

Polite helpful staff. Job done to the expected standard and to time.

Service

Friendly staff on servicing and reception

Service

Everything fully explained. Delivered as promised.

Service

Great communication

Sales

As I would expect from BMW

Sales

Damien was extremely helpful and I would recommend to others without hesitation

Sales

Great service and support from Damian Maughan at Stratstone BMW Tyneside.

Sales

efficient and always informed.

Sales

I have had bought many cars over the years and I can say without hesitation that the salesman Scott Crozier is the best I’ve dealt with. A genuine nice man who cares.

Sales

Scott and the rest of the team were spot on, helpful when it came to ordering the car and prompt to respond when I had any questions.

Sales

As above great customer service

Sales

Because from start to finish and to make sure the car was delivered on time

Sales

Even though the car was purchased under the Mobility scheme the sales person treat us very well

Sales

The staff I dealt with were very attentive and soon knew what I wanted.

Sales

This was the easiest and quickest new car purchase I've every made, i just wish i'd came over to BMW sooner.

Sales

Love the car

Sales

Good, timely service and professional staff. Made process quite straightforward