Booking the service was easy and I was always kept up to date with progress and time for completion. Labour costs were lower than I had expected and I appreciated that some of the IT information (I am 75years of age) had been updated and re-arranged.
The work was carried out timely, professionally and simply.
Very easy way of dealing with things. Young lad who works on device desk helped me out a lot big thanks.
The work carried out was what was asked for, carried out timeously, and in a good and professional manner.
As usual it was stress free experience
Nothing to complain about
Me and the car both looked after perfectly.
Very satisfied, no problems at all.
Chelsea R was very very helpful. I would recommend highly.
Colleagues always friendly
My 225xe was just in for a cable change but everything was handled very well.
was very impressed with the service the fact they send a video of your health check and even wash and valet your car for free is fantastic
All the Team made me feel welcome and at ease from the moment I first made contact. The whole process was effortless and a pleasure. Highly recommend!
Excellent service as always, have me a courtesy car when the works took longer than expected.
Pre & post sales service has always been fantastic from Stratstone, they have regularly exceeded my expectations
Made welcome from the Met I walked in the door kept informed of everything that was happening to my car and courteous throughout
Verybeasy the man in service was helpful and even when I changed the date he didn't mind
Great service by Scott (Service Adviser) - feel very much a valued customer; nothing ever seems too much bother. Many thanks.
Excellent customer service by person that dealt with me.
Going through this pandemic, the staff kept me safe whilst providing an excellent service.
easy to arrange and felt safe
Very satisfied every time I have been buying BMWs for more than 20 years and never been disappointed in the results and the cleaning of the vehicle.
Extremely good customer service, mainly provided by Tom Morley
The staff at stratstone were proffesional and friendly , all the work was completed competantly and on time
Brilliant experience all round
Work carried out on time and updated accordingly, very polite staff
Quality service in surroundings which made me feel safe
Carlton and honor spoke to me and kept me informed of proggress
Again Staff were very helpful and new their jobs
I always come to Stratstone BMW and overall your service is good.
The service I received was good, I was kept in the loop at all times, the car was checked over and I was given suggestions on keeping it maintained to a high standard. The garage kept me in the loop and we're transparent at all times
Great, safe and fast service under the circumstances.
Staff very helpful and informative given the current global pandemic I feel they could not have done anything else
Top sales person Damian Maughan
Under very difficult circumstances the team were efficient, polite and very understanding
In 16 years of buying BMW's, roughly 2 every 3 years, Damian Maughan at Stratstone BMW Silverlink is the best ambassador for BMW I have ever met.
Excellent communication, constant contact and arrived earlier than said.
Extremely satisfied. First class interaction with Sales (Damian Maughan), from whom I've purchased a number of vehicles. Excellent service and a highly professional approach.
Damien was welcoming , effient and a pleasure to deal with. Nothing was too much for him, and he tended to all of my needs and wants, without hesitation.
I am satisfied with all the preparation of buying my X5 through Damian
Stratstone
Tyneside
