Got my last 2 BMWs from this garage and the service staff are always great. Follow up calls and after service are excellent.
How wonderful, thank you for your kind words. We look forward to seeing you soon. Kindest Regards, Kate Drury Customer Service Leader
Service consultant Tom was brilliant, very pleasant and helpful.
That's fantastic. Thank you for your kind comments in particular in regards to Tom. He will be delighted that he made such a positive impression on your experience with us. Kindest Regards, Kate Drury Customer Service Leader
It appears the brake fluid service may not have been properly fixed as the alert has occurred again.
Thank you for your feedback, I can only apologise that you still have an outstanding alert in relation to works that have been carried out. A member of the service team will be in touch with you this morning to look into this further for you. My apologises again. Kindest Regards, Kate Drury Customer Service Leader
Very professional atmosphere. Car always comes back gleaming and fully functioning.
Thank you for your lovely feedback. Great to hear that you find the team to be on hand to help and the service as you would come to expect when visiting us. Kindest Regards, Kate Drury Customer Service Leader
Attention to detail.
Thank you for your kind comments and feedback, it is lovely to hear. Kindest Regards, Kate Drury Customer Service Leader
1st class reliable service every time
Thank you for your feedback, I am delighted to hear that you feel this way about us here at Stratstone Tyneside. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Well organised and efficient.
Great to hear! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Fast efficient service
Great, just what you need! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Service carried out as described. Completed early. Contacted promptly.
Thank you for your wonderful feedback, it is much appreciated and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Work done as arranged
Thank you for your feedback, that's great to hear. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
I've visited stratstone 4 times and previous 3 the service I received was poor. This time was 'spot on'
Thank you for your feedback, I am sorry again that your previous visits haven't been to the standard you would come to expect but I am glad that you have seen your feedback come to fruition and changes made internally to really improve our standards of service. Kindest Regards, Kate Drury Customer Service Leader
Work carried out to a high standard
Great to hear, thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader
Cost of service not being clear
Thank you for your feedback, I am sorry that the cost of the works needed was not clear at first but do hope the team were on hand to ensure that everything was fully explained to you. Kindest Regards, Kate Drury Customer Service Leader
Provided the customer experience I wanted. Thank you.
Your welcome, it is lovely when our customers recognise this. Thank you and hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Excellent
And we can't do much better than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Staff are friendly and helpful
Thank you for your kind comments, it is great to see that the team were on hand to help where needed and ensure you received the 5* standard of service that we strive to offer. Kindest Regards, Kate Drury Customer Service Leader
Totally satisfied, staff very friendly, courteous and carried out exactly what they said they would do.
That's wonderful to hear, thank you. We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Would have given 5 stars but I feel more free health checks should be made available as I continuously have additional faults found on each mot/ service visit!
Thank you for your feedback, we do offer a health check as a complimentary service up to twice yearly. If you would like further checks carried out on your vehicle please do contact the team directly and I am sure that we can arrange a further health check to be carried out if required. Kindest Regards, Kate Drury Customer Service Leader
Car was in for 2 checks. Door rubbing alignment issue suspected. Not yet contacted to confirm if this is to be booked in again ? 2nd main issue was noise developed since Christmas in cabin . this was not looked at however car was in the full day.
Thank you for your feedback, I can only apologise that the team hadn't been in touch when you had expected, hopefully this has been resolved now and you have been booked back in to get additional works carried out. Kindest Regards, Kate Drury Customer Service Leader
Have always solved any problems.
That's great to hear, I am glad you have been satisfied with the standard of service offered. Kindest Regards, Kate Drury Customer Service Leader
Welcome, friendly, helpful.
That is excellent to hear, thank you ever so much for your truly kind comments. Kindest Regards, Kate Drury Customer Service Leader
No problems and the car ?? just gets better ??
Fantastic! We hope we can help you find your next BMW too. Kindest Regards, Kate Drury Customer Service Leader
Warranty issue dealt with without problems,
Great to hear, I am glad the team were able to help with the warranty process and ensure that any issues were dealt with efficiently and effectively. Kindest Regards, Kate Drury Customer Service Leader
Looked after by reception enjoyed the video of my car phoned when ready given a full report
Thank you, we really appreciate your wonderful feedback and are delighted you found the video with your Vehicle Health Check to be informative. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
No issues print and efficient
That's great to hear. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Excellent service
Thank you! We can't ask for much more than that. Kindest Regards, Kate Drury Customer Service Leader
Exceeded my expectations.
That's excellent to hear. I am delighted the team were on hand on your most recent visit to us. Thank you. Kindest Regards, Kate Drury Customer Service Leader
Work completed on time and as requested.
That's great to hear! I am glad the team were on hand to ensure all works were carried out quickly and efficiently. Kindest Regards, Kate Drury Customer Service Leader
Your greeted by a very friendly receptionist who offers you a coffee or tea & leads you to your service reception, & then you are introduced to the person who deals with everything.
Thank you for your lovely feedback, I am delighted the team were on hand to help with your aftersales requirements. Kindest Regards, Kate Drury Customer Service Leader
Car had service and MOT was ready at the given time. I was told when I booked my car in I'd get a complimentary valet. My car was hoovered (not my boot) and washed. The interior windows weren't cleaned and my wheels were only part cleaned.
Thank you for your feedback, I am truly sorry that your full complimentary valet wasn't carried out, please do contact me directly and we will get this arranged on your next visit. Kindest Regards, Kate Drury Customer Service Leader
Excellent , Daren was extremely helpful, and a credit to your company
Thank you for your kind comments, it is lovely to see when a particular team member really has made such a positive impact on your service experience. Kindest Regards, Kate Drury Customer Service Leader
i was promised a complete valet of my car by your manager while another issue was being fixed too apologize that i had no hand over process when i picked up my new car, the car was given back to me with nothing barley done and my mobile phone gone
Thank you for your feedback, I can only apologise again that the standard of service was not what you would come to expect when visiting us. Hopefully we will be able to begin to restore your faith in us here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader
The garage found what was a very difficult and small hidden problem and resolved it for me and a check this week confirmed it was now all clear.
Thank you for your wonderful feedback, I am delighted we were able to help. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Good service only problem is the length of time it took
Thank you for your feedback, I am sorry you felt the length of the booking wasn't to your needs, hopefully on your next visit any works required will be completed in a more timely manor. Kindest Regards, Kate Drury Customer Service Leader
Prompt service, informative, knowledgable and polite staff. I do feel valued as a customer.
Such lovely feedback, thank you ever so much. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Everyone speaks to you and cant do enough to help you .
Thank you for your kind comments, it is great to see that you are given a warm welcome when you come to see us from all team members. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
Cameras haven't worked properly since my car was in And still waiting for repair to be done
Thank you for your feedback, I believe the team have been in touch to arrange the booking now for you. Please again accept our apologies for this and I do hope you can understand why your camera's had to be disconnected for all works to be carried out. Kindest Regards, Kate Drury Customer Service Leader
Disgraceful attention-had to wait 30mins to see service agent .quoted dou ble the price for an engine oil service compared to 2local bmw dealers.bmw customers services requested their service manager to phone me.He did not!!
Thank you for your feedback, again I do hope you can accept our apologies that no one has since been in touch with you. I do hope we have since been able to resolve anything that is still outstanding for you. Kindest Regards, Kate Drury Customer Service Leader
Great service as always.
Lovely! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Very good service
Thank you, we can't ask for much more than that! Kindest Regards, Kate Drury Customer Service Leader
Very customer focused , very helpful to suit my needs
Thank you, I am glad our ethos as a business has truly been emulated in your most recent experience with us. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Staff were fine and very helpful but car returned after a full service with mud on the carpets ( to be fair, I mentioned this in a follow-up call and I was offered another valet but it s too much hassle to get the car back in)
Thank you for your feedback, I am sorry again that the wash and vac offered alongside the service was not up to the standard that you would come to expect when visiting us. This is something that we have raised with the external company we use and hope that on your next visit you will see a vast difference. Kindest Regards, Kate Drury Customer Service Leader
They are totally customer orientated
That's lovely to hear, I am glad you feel that this is the case as this is one of the missions as a business we work towards every day. Kindest Regards, Kate Drury Customer Service Leader
first class service as always Darren and staff are excellent
Thank you for your kind comments, I am delighted that you found Darren to be on hand to assist whilst your car was with us. Kindest Regards, Kate Drury Customer Service Leader
No waiting, staff very helpful, issues dealt with effectively,
Thank you for your kind comments, hopefully on your next visit we will be able to reach of 5*'s in your opinion. Kindest Regards, Kate Drury Customer Service Leader
Always excellent service
Lovely to hear! Thank you. Hopefully on your next visit we will be able to achieve our goal of 5*'s in your opinion. Kindest Regards, Kate Drury Customer Service Leader
Very Helpful
Can't get much better than that - thank you! Kindest Regards, Kate Drury Customer Service Leader
Everything completed on time, all work carried out to high standard
Thank you for your kind comments, the team are very appreciative and hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
All aspects of the service are excellent in centre, though I would like it better if the centre had a telephone number that got through direct to Stratstone Tynesdie and not to a central Stratstone call centre.
Thank you for your feedback, we do appreciate your kind comments about the team here on site. I am sorry that you don't feel our regional contact centre to be of benefit when booking in, we have this to streamline the process and hopefully when you next need to contact us you will see the benefits of this.
Kindest Regards, Kate Drury Customer Service Leader
See above answers. Wash and vac very poor. Windscreen water bottle needed cleaning not covered by said service costing £160 for a very simple job.
Thank you for your feedback, hopefully since our telephone conversation we have since been able to resolve this fully for you. Hopefully see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Pick up and drop off service.
Thank you for your kind words, I am glad the team were on hand to ensure that you could still get the works carried out on your vehicle despite having broken your leg. We wish you a speedy recovery. Kindest Regards, Kate Drury Customer Service Leader
Picked car up from work and returned after mot carried out within 4hours.
Thank you for your 5* feedback, it is great to see you were able to take advantage of our collect and deliver service and found it to be of benefit to yourself. Kindest Regards, Kate Drury Customer Service Leader
Friendly engineers were clear and explained wvwrything
Great to hear, thank you. The team will be glad that they were able to help explain the works carried out fully for you. Kindest Regards, Kate Drury Customer Service Leader
Service carried out within stated time and car cleaned before return
Thank you for your kind feedback, it is great to see that all works were carried out efficiently and effectively for you. Kindest Regards, Kate Drury Customer Service Leader
Customer service is really really bad. BMW has to investigate this garage as they just lost 4 customers because of this issue. Going in 10th time for the same issue since May. Booked in twice with a courtesy car but no cars available.
Thank you for your further feedback, again I can only apologise that you have had a negative experience and I do hope you can understand that this is not the impression we would like our customers to have of us, we do appreciate every customer and as a team working together to resolve the ongoing issue you are facing. Kindest Regards, Kate Drury Customer Service Leader
i Was booked in by Darren and everything was done to a high standard. Well done.
Thank you for your wonderful feedback, in particular about Darren from our service team. He will be delighted he made such a positive impression on your experience. Kindest Regards, Kate Drury Customer Service Leader
Darren, in the Service Department was excellent. Friendly, professional and carried out the work quickly, timely and efficiently
Thank you for your kind words, in particular about Darren from our service team. It is great to see that he was able to help whilst your car was in with the service team. Kindest Regards, Kate Drury Customer Service Leader
Date booked convenient for me, made welcome when arriving, attentive service and kept well informed about my cars progress
Thank you, I am glad that the team were on hand and all works carried out efficiently whilst you had your car booked in with the service team. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Well organised with friendly staff
Lovely to hear! Thank you for your kind feedback. Kindest Regards, Kate Drury Customer Service Leader
Car hadn't been washed when I came to collect it. But the young man on the service desk took it away and had it cleaned straightaway. So impressed with him, sorted this immediately, especially as it was his first week.
Thank you for your feedback, I hope you can again accept our apologies that your vehicle hadn't received it's complimentary wash and vac prior to you coming to collect. I am delighted however that Tom was on hand to help and ensure that you received the service you deserve. Kindest Regards, Kate Drury Customer Service Leader
Fitted in my request for work at very short notice.
Great to hear! Thank you for your kind feedback. Kindest Regards, Kate Drury Customer Service Leader
Couldn't ask for better service DAMIAN who I bought the car off I would give 100 out of 100
Fantastic service and love the car and gave an easter egg too on easter satruday so nice touch
Thank you for your wonderful feedback, I am glad you liked your small Easter gift too! Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
The decision about my trade in car was made smoothly and quickly with a reasonable offer being made. The handover was fine too.
Thank you for your kind feedback, I am delighted that you found the experience to be just as you would come to expect from visiting us. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
All staff very friendly always a big smile when visiting. Very clean showroom and great cars :)
Thank you, such lovely feedback, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
Excellent customer service
Thank you that is lovely to hear, we hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Could not be faulted
We can't ask for much more than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader
As above. The initial sales approach felt a bit
Thank you for your feedback, I can only apologise that you faced some confusion in regards to having to deal with BMW finance separately but I do hope you understand the reasons as to why this is the case. We hope that this hasn't deterred you from visiting us in the future. Kindest Regards, Kate Drury Customer Service Leader
For the reasons given above.
Thank you for your feedback and five star score, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
Promised vehicles which did not materialise. Second advisor was more thorough and helpful including the Manager Paul.. Handover was quite good, although not all paperwork completed before signing.
Thank you for your honest feedback, I am truly sorry again that there was some miscommunication and frustration at the beginning of the process but I do hope that Paul has been able to restore your faith in us here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader
BMW centre were extremely helpful in the process of purchasing my new vehicle and answered any questions I had extremely quickly
Thank you for your lovely feedback, I am delighted that the team were on hand to ensure that you were happy and looking forward to your new vehicle. Kindest Regards, Kate Drury Customer Service Leader
Long wait for finance to be sorted
Thank you for your feedback, our apologies again that there was a slight delay in regards to the finance but I do hope that this didn't take anything away from the experience as a whole. Kindest Regards, Kate Drury Customer Service Leader
You are made to feel welcome from the minute you walk through the door
Thank you for your kind feedback and comments, it is wonderful to hear and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Excellent service from Stratstone which is what I have come to expect. No pushy sales, concern for what the customer wants and always listening to my needs. Excellent guidance from Sales Personnel who have remained in the Stratstone Team for years.
Thank you for your wonderful kind feedback, I am delighted that we continue to be your retailer of choice and at each point of either the sales or aftersales process you are looked after and the team are on hand to ensure everything runs quickly and efficiently for you. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Good team and very attentive to our needs I think they were as excited as I was
That's lovely to hear, I really am glad the team were on hand to create the excitement for you as well to really improve your experience. Kindest Regards, Kate Drury Customer Service Leader
Polite, helpful, timely service.
That's great, I am glad the team were on hand to help and we continue to be your retailer of choice. Kindest Regards, Kate Drury Customer Service Leader
The staff were friendly and a pleasure to deal with.
Thank you for your feedback, I am delighted you found the team to be on hand to help. Kindest Regards, Kate Drury Customer Service Leader
Great vehicle handover with Garry Fuller giving a complete overview of the vehicles functions and controls.
Thank you for your kind comments in particularly about Garry, it is great to see he made such a positive impact on your experience with us here. Kindest Regards, Kate Drury Customer Service Leader
Excellent customer service.
We can't ask for much more than that, thank you! Kindest Regards, Kate Drury Customer Service Leader
The previous two answers cant find one single negative
Thank you, your kind comments really do mean a lot to us. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Very satisfied. The staff helped us to choose the most appropriate packages for how we wanted to use the car.
Thank you for your wonderful feedback, it is very much appreciated and we truly hope that you are enjoying your new vehicle. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
everyone so helpful the girls behind the reception desk were second to none lovely friendly girls and the sales team were awesome
Thank you ever so much for your kind words, it is great to see when the hard work and efforts from the team are truly recognised, they will be delighted that they made such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader
Damien was excellent throughout with high levels of communication. Car is an absolutely excellent product! Great value for an amazing vehicle.
Thank you for your lovely feedback, it is great to see Damian was on hand to ensure that you had a seamless process and found the best vehicle to suit your needs. Kindest Regards, Kate Drury Customer Service Leader
Easy experience during every purchase I have made at stratstone
Thank you for your wonderful comments, I am delighted that we can continue to be your retailer of choice and hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
I thought the service I received was excellent
Thank you! I am delighted that the team were on hand to offer you the five star service that we are renowned for here. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
we went to Stratstone BMW at Silverlink and were served by Steve Boldon...there was no mucking about he knew exactly what we wanted, made sure we got it and everything was very smooth and prefessional.
Thank you for your kind comments, I am really glad that Steve was able to help throughout the process and really did make it such a positive experience for you. Kindest Regards, Kate Drury Customer Service Leader
Staff was fantastic, Andrew head of sales is a top man
Thank you for your lovely feedback, I am delighted that Andy was on had to help throughout the process and made such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader
Second car I've bought from Damian, great personal service, kept me updated throughout the process and good after sales follow ups also.
Thank you for your lovely feedback, I am delighted Damian was able to help and keep you updated prior to you coming to collect your car and being on hand post sale too. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
all good .
Can't get much better than that! Thank you! Kindest Regards, Kate Drury Customer Service Leader
I can't fault the overall service.
Thank you for your kind words, I am delighted the team were on hand to offer the fantastic 5* service that we are renowned for here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader
Waited 4 hours for car then only one key also was told the day after the finance was not complete and had to hand car back
Thank you for your feedback, I am truly sorry that you felt you faced a poor experience with us. Both myself and Andy, our Head of Sales had been in communication with you throughout the day to keep you up to date and apologise. I am sorry that you didn't think we did our utmost to help with the situation and hope to speak to you further in regards to this. Kindest Regards, Kate Drury Customer Service Leader
Car wasn't checked properly. 1.5 litres of Adblue missing from tank. ConnectedDrive features explained as available in vehicle when they weren't. Log book not returned to DVLA on time causing lost money. Finance not settled on time causing issues
Thank you for giving us your honest feedback, I am truly sorry again that you didn't feel you had a positive experience throughout the process and do hope we have now begun to resolve anything outstanding for you. Kindest Regards, Kate Drury Customer Service Leader
Stratstone
Tyneside
