Car wasn't washed or valeted when returned to me, I believe it's part of the
Staff let me know what was going on with the car
They did what they said they would do for me
Car was collected and dropped off on time. Pleased with this side of service.
Thank you for your feedback, I am glad that the works required were carried out in a time efficient manor. Kindest Regards, Kate Drury Customer Service Leader
Good service given
Thank you! That is lovely to hear. Kindest Regards, Kate Drury Customer Service Leader
Service at Stratstone Tyneside is always absolutely superb, polite and professional
Fantastic! Thank you! Kindest Regards, Kate Drury Customer Service Leader
All work done within promised time scale
Thank you for your kind feedback and comments about the team, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
Things that should have been checked before solid took 2 days car went in to check petrol button. 11 more days to replace take pipes, windscreen wipers, squeaking back window, front number plate wrong position, engine faul, and lastly dash cam.
Thank you for your honest feedback, I hope that again you can accept my sincerest apologies and since our conversations we have been able to resolve anything outstanding for you. Kindest Regards, Kate Drury Customer Service Leader
Everything went according to plan
Thank you for your lovely feedback, it really is appreciated and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
I would normally give 5 star but there were a couple of item, which were not to the normal standard but were quickly rectified, which put me in a much better frame of mind and gave me the feeling of work, well done. Tyre pressure not done, boot left
Thank you for your feedback, I am sorry that you faced some troubles along the at but I am glad that the team were on hand to ensure that these were resolved quickly and efficiently for you. Kindest Regards, Kate Drury Customer Service Leader
The only reason 5 stars was not given was due to lack of mention of transportation. The service was so prompt and efficient the estimate of 4 hours was inappropriate and I could have waited nearby rather than having to arrange another driver
Thank you for your honest comments and feedback, I am sorry that you weren't given a better idea on timescales and transport prior to you coming in to see us, I do hope the team have since explained all of the services that we do have on offer here. Kindest Regards, Kate Drury Customer Service Leader
Usual prompt and efficient service
Thank you for your kind comments and feedback, it is great to see that you have again received the 5* standard of service we are renowned for here. Kindest Regards, Kate Drury Customer Service Leader
Polite and efficient how ever my requirement wasn't fully met and the car wasn't cleaned.
Thank you for your honest feedback, I can only apologise that the complimentary wash and vac given after your car has been in wasn't carried out. Hopefully you will take us up on the offer of a complimentary full valet on your next visit. Kindest Regards, Kate Drury Customer Service Leader
Very good.
We can't ask for much more than that! Thank you! Kindest Regards, Kate Drury Customer Service Leader
The staff were very accommodating. Kept in contact with me throughout the period the car was with you.
Thank you for your feedback, it is great to hear that the team were on hand to help and ensure you were kept up to date. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
On time
Thank you for your feedback, I am glad all works were carried out in a timely manor and as you would come to expect from visiting us. Kindest Regards, Kate Drury Customer Service Leader
Excellent service from the moment you walk through the door.
How lovely, thank you for your kind words and feedback. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
As the issue the car was in for seems to be going to get fixed.
Thank you for your feedback, again I can only apologise for the standard of service received and do hope that we have been able to resolve this for you since bringing it to our attention. Kindest Regards, Kate Drury Customer Service Leader
You did everything necessary
That's wonderful to hear, thank you for your kind comments. We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
if I was rating the staff at the mini garage they were friendly they advise I wouldn't get a courtesy car or a lift but they did order a taxi to take me to work.
Thank you for your honest feedback, again my apologies that we couldn't get sorted with a loan car on the day of your booking but do hope that moving forward we will be able to accommodate this request for you. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
the car bought had obviously not bee checked or tested before it was given to me and had multiple problems up to 6 different random warning notifications and just recently I have learned that one of the "Diffs" is leaking - serious prob car cost £35K
Thank you for your detailed and honest feedback, again I can only apologise that you faced some trouble with your vehicle but do hope we have since been able to resolve any outstanding issues at this time. Thank you again for your patience and understanding. Kindest Regards, Kate Drury Customer Service Leader
Very satisfied
Thank you for your very kind feedback and comments, it is much appreciated. I am delighted the team were on hand to ensure your service visit went as planned. Kindest Regards, Kate Drury Customer Service Leader
The service was carried out as expected and the car returned valeted
Thank you for your kind feedback, it is great that all works carried out met your expectations. Kindest Regards, Kate Drury Customer Service Leader
I liked the friendly service
Thank you for your feedback, I am glad that the team are always on hand to make you feel welcome. Kindest Regards, Kate Drury Customer Service Leader
As usual very satisfying.
Thank you! I am glad you found the experience to be just to your needs. Hopefully on your next visit we will be able to achieve our goal of 5*'s in your opinion. Kindest Regards, Kate Drury Customer Service Leader
First class service from start to finish
Thank you for your wonderful feedback and comments. We look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
Service was prompt, efficient and friendly
Thank you for your kind comments and feedback, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
They resolved my problem fast and at the first time of asking.
How wonderful to hear, thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader
See above. When I finally had a date for service, I had arranged for the car to be collected but you thought I was bringing the car in. My car was valeted when it was returned to me but this wasn't to a standard that I'd expect. Interior was v poor.
Thank you for your feedback, I am truly sorry that you had trouble in regards to booking your vehicle in with us and the level of service received alongside this. I do hope we can move forward from this and hopefully show you that this is a one off occurrence. Kindest Regards, Kate Drury Customer Service Leader
As above.
Thank you for your five star feedback, it is really appreciated. Kindest Regards, Kate Drury Customer Service Leader
I had 3 services including recalls same high level of customer care
Great to hear! I am delighted the team were on hand to help. Hopefully see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Got my last 2 BMWs from this garage and the service staff are always great. Follow up calls and after service are excellent.
How wonderful, thank you for your kind words. We look forward to seeing you soon. Kindest Regards, Kate Drury Customer Service Leader
Service consultant Tom was brilliant, very pleasant and helpful.
That's fantastic. Thank you for your kind comments in particular in regards to Tom. He will be delighted that he made such a positive impression on your experience with us. Kindest Regards, Kate Drury Customer Service Leader
It appears the brake fluid service may not have been properly fixed as the alert has occurred again.
Thank you for your feedback, I can only apologise that you still have an outstanding alert in relation to works that have been carried out. A member of the service team will be in touch with you this morning to look into this further for you. My apologises again. Kindest Regards, Kate Drury Customer Service Leader
Very professional atmosphere. Car always comes back gleaming and fully functioning.
Thank you for your lovely feedback. Great to hear that you find the team to be on hand to help and the service as you would come to expect when visiting us. Kindest Regards, Kate Drury Customer Service Leader
Attention to detail.
Thank you for your kind comments and feedback, it is lovely to hear. Kindest Regards, Kate Drury Customer Service Leader
1st class reliable service every time
Thank you for your feedback, I am delighted to hear that you feel this way about us here at Stratstone Tyneside. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Well organised and efficient.
Great to hear! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Service carried out as described. Completed early. Contacted promptly.
Thank you for your wonderful feedback, it is much appreciated and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Fast efficient service
Great, just what you need! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Work done as arranged
Thank you for your feedback, that's great to hear. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
I've visited stratstone 4 times and previous 3 the service I received was poor. This time was 'spot on'
Thank you for your feedback, I am sorry again that your previous visits haven't been to the standard you would come to expect but I am glad that you have seen your feedback come to fruition and changes made internally to really improve our standards of service. Kindest Regards, Kate Drury Customer Service Leader
Work carried out to a high standard
Great to hear, thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader
Cost of service not being clear
Thank you for your feedback, I am sorry that the cost of the works needed was not clear at first but do hope the team were on hand to ensure that everything was fully explained to you. Kindest Regards, Kate Drury Customer Service Leader
Provided the customer experience I wanted. Thank you.
Your welcome, it is lovely when our customers recognise this. Thank you and hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Excellent
And we can't do much better than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader
The Sales Rep Damien was really helpful, and thorough.
Thank you for your wonderful feedback, I am really glad that Damian especially was on hand to ensure you had a fantastic experience with us. Kindest Regards, Kate Drury Customer Service Leader
Kept informed at every step of the process
Brilliant to hear, thank you for your kind comments, I am glad the team were on hand to keep you up to date throughout your experience. Kindest Regards, Kate Drury Customer Service Leader
a) we were given a ridiculous delivery expectation which, of course, did not happen b) we had to chase confirmation when we added features to the vehicle c) standard features not explained well enough
Thank you for your feedback, I can only apologise that the vehicle that you have purchased didn't have some options as standard that you thought it would have and there was a delay in delivery. I do hope the team were on hand however at all points to make sure you were updated with the times of delivery. If we can be of further help please do not hesitate to contact me directly. Kindest Regards, Kate Drury Customer Service Leader
good customer service and friendly staff
Thank you for your kind comments about the team, I am glad they were on hand to help throughout the process of buying your new car. We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
The whole process from start to finish has been as smooth as it could have been.
Thank you for your kind comments and feedback, it is great to see that the team were on hand to ensure that you had the best experience possible with us. Kindest Regards, Kate Drury Customer Service Leader
always treated with respect
Thank you, your feedback is much appreciated and I am delighted Damian in particular was on hand to help. Kindest Regards, Kate Drury Customer Service Leader
Excellent customer service
Great news! We hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
I had some specific requirements which were somewhat out of the ordinary which Andrew Smith and Damian Maughan ensured were completely met. Damian gave me daily updates (even when he was on holiday) of progress during the final production weeks.
Thank you for your wonderful feedback. It is great to see the team went above and beyond to help and keep you updated. Look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
Couldn't ask for better service DAMIAN who I bought the car off I would give 100 out of 100
Thank you, Damian will be delighted when he here's that he made such a positive impact on your experience. Kindest Regards, Kate Drury Customer Service Leader
Fantastic service and love the car and gave an easter egg too on easter satruday so nice touch
Thank you for your wonderful feedback, I am glad you liked your small Easter gift too! Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
The decision about my trade in car was made smoothly and quickly with a reasonable offer being made. The handover was fine too.
Thank you for your kind feedback, I am delighted that you found the experience to be just as you would come to expect from visiting us. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
All staff very friendly always a big smile when visiting. Very clean showroom and great cars :)
Thank you, such lovely feedback, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
Excellent customer service
Thank you that is lovely to hear, we hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Could not be faulted
We can't ask for much more than that! Thank you. Kindest Regards, Kate Drury Customer Service Leader
Stratstone Tyneside
Tyneside
