No issues , good and friendly service
I felt I was in a safe environment and the young lady on service reception, Abi , was excellent. I found her so approachable and helpful that I can't help but praise her
Staff are polite and professional
Couldn't fault the service. Even washed my car for me
The team can't be more accommodating.
Chris was excellent at getting my car sorted
You gave me a good service. Staff very helpful
Problem found and repaired
Stratstone give incredible customer service. Often going above and beyond to accommodate and overcome customer needs and logistical issues. I relax in the knowledge myself and my car are in good hands!
No further improvements can be suggested.
Car sorted for mot without fuss - valet and wash included
Fair price, full car clean included
They provided me with a taxi home and repaired my car when the part was available, just as I would expect from any garage. (no better no worse).
The process was as expected for a high end dealership. The master technician was very professional
Efficient and work done on time, including extra work found on day
Excellent service as always
Damian has been stellar. All staff are also just terrific.
Excellent customer service. Polite and welcoming staff.
So happy they work very helpfully
Thought I may ha e received a video as part of my inspection.
Bought my last two bmws from this garage, Always great service and staff always very polite,and the show room is always very clean and tidy
The car was back with me at the time specified , service done and the car valeted.
Easy, safe and customer focussed
Satisfied from start to finish. I've never bought a car without seeing it first but the service was great and all questions were answered expertly.
Very easy process and quicker than expected
Friendly, helpful and great staff! Very smooth service and it was made easy and enjoyable.
Damian Maughan was responsive, knowledgeable, polite and helpful throughout the whole process from initial interest right the way through to delivery
Lee Freeman was our sales executive and was exemplary with the care he took to explain all areas of the car purchase from the finance to the actual enhanced workings of the car inside and out.
Appointments were on time and didn't last too long
Damion Maughan was excellent and he got me the exact car that I wanted within my price range and his manner was professional at all times.
Car was kept under cover due to heavy rain ready for collection very good handover by Damian very satisfied.
Damian was excellent to deal with.
Damian is a lovely guy he explains everything to you from ordering to delivery he was first class a credit to BMW.
Personal service, polite, courteous, clear, great product knowledge
Provided with regular updates, all my queries answered promptly
I had no issues whatsoever and got a fantastic deal!
brought to front of the building was a nice touch.
Took longer than usual but worth the wait
I've always dealt with Damian Maughan who understands my needs and accommodates all my requests, nothing is too much trouble for him.
Damian was very helpful throughout
Felt respected. Comfortable with transactions.
Excellent customer service.
Couldn't of asked for better service, kept me informed about the car every step of the way.
Staff were friendly and welcoming.
Listened to my request and provided excellent service
Completely satisfied, Andrew Ramsay was amazing he explained everything during the purchase and delivery of new car excellent customer service skills . This is why I have given him 5 stars .
Philippe Jarjoura and Dave Herron were brilliant to deal with and everything was done when they said it would be done.A very positive experience.
Stratstone
Tyneside
