No complaints. Staff pleasant and helpful
Once again the staff could not have been more helpful.
As above service from front desk good and master tech brilliant
Since the original careless mistake made by mechanic - i made an official complaint on 20 December to which Ive had no response or acknowledgment!
first service exhorbitantly expensive for an oil change and oil and micro filter, suppose that's how the "complimentary" check is paid for, although i dont recall receiving a print out for same
Because a routine visit was straightforward
Waited nearly 1 hour unnecessarily waiting for the car to be washed which was not even completed. Sent e-mail to service manager 2 weeks ago and still awaiting a response
No faults at all. Just so courteous, speedy, thoughtful and extremely professional.
An intermittent fault is not easy to find however the service team checked all the usual suspects but on this occasion the fault eluded them.
After a small hiccup where I didn't receive the complimentary valeting on the day this was resolved soon after and I am completely OK with the work done.
The whole process was straightforward
Was good until I got in my car to a warning light....which was then fixed after a short wait
Nice showroom with a good welcoming experience, the service advisor was professional and explained everything thoroughly. Service was prompt and my bill explained.
From my first telephone call to your reception to the handling of my car repair; to the lift into town by your driver. My whole experience with BMW Tyneside was excellent. It was efficient, friendly, competent, stress-free. What more can I say?
Quickly identified problem and dealt with it. Everyone courteous and keen to get me back on the road.
No complaints apart from the the price they charghe for a litre of fuel, well inflated price £1.50 a litre against a garage price £1.21
Ryan was first class, easy to deal with and knows his job very well.
As said before all staff very helpful
An excellent dealership with friendly staff
Kept me up to date every step.
Service always completed in a professional and efficient manner, from booking process, to organising courtesy vehicle, right up to collection.
The staff explained what was going to be done and how long it was going to take and insured us that everything would be done by a certain time and it was
staff are very professional and kept me informed
Being kept up to date with information throughout the service process.
The service given was completely satisfying
The car had it's mot & was back to me on time (I am self employed & struggle to get my car in without disruption to my schedule).There was advisories, but by the time I saw the notification it was too late so I have to book my car back in.
Good report and feedback on current state of car.
Sales person went above and beyond
Full information throughout quick and easy to get the work done
Asked for climate control to be reviewed. Confirmed on the phone it had been reset. Still not working
As above for previous answer. Please note this service was done Williams BMW Liverpool
Very professional and knowledgeable staff.
The staff are always very pleasant and helpful.
Job done, no issues all completed within the times given
They completed work satisfaction
Staff very knowledgeable and friendly. Work completed on time, car ready when promised. We dealt with Darren Kay who could not have been more helpful.
Everything was a bit vague. You have my car. I have no idea whats going on!
Minor amber issues noted, but exact imformation confused between MOT statement and VHC.
As above. Car was also nicely cleaned
I had to walk to the garage 3 times was not kept informed and told my car service pack had expired by 2 days and was not covered. Complete joke.
Generally very satisfied, however I am still awaiting promised e-mail regarding damage to front near wheel trim.
Drop off easy. Work carried out promptly
The service was great, but there were elements of time wasting during the collection process. I arrived at the stated time, but it took another hour for the vehicle to be handed over.
Professional service from all at the garage.
At last service, i explained that my rear passenger external door handle light was not working, they didnt repair it due to no spares, i told them again at this visit but its still not been rectified, the service manager wrote on the paperwork
The problem was diagnosed and resolved quickly along with a short video of the inspection that took place.
Polite helpful staff. Job done to the expected standard and to time.
Friendly staff on servicing and reception
Everything fully explained. Delivered as promised.
As I would expect from BMW
Damien was extremely helpful and I would recommend to others without hesitation
Great service and support from Damian Maughan at Stratstone BMW Tyneside.
efficient and always informed.
I have had bought many cars over the years and I can say without hesitation that the salesman Scott Crozier is the best Ive dealt with. A genuine nice man who cares.
Scott and the rest of the team were spot on, helpful when it came to ordering the car and prompt to respond when I had any questions.
As above great customer service
Because from start to finish and to make sure the car was delivered on time
Even though the car was purchased under the Mobility scheme the sales person treat us very well
The staff I dealt with were very attentive and soon knew what I wanted.
This was the easiest and quickest new car purchase I've every made, i just wish i'd came over to BMW sooner.
Good, timely service and professional staff. Made process quite straightforward
Stratstone
Tyneside
