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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Chris Richardson

Head of Sales

Steve Clark

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always had a positive friendly experience at Stratstone Silverlink

Service

I turned up to the dealership without an appointment, needing help with ordering a locking wheel nut key. They managed to sort this out in the spot and I didn't even have to wait for any deliveries..

Service

When in to have some warranty work done and was looked after by the parts and service department

Service

Tom went out of his way to organise my car to be collected early.

Service

Found me hire car fixed my car in a day lovely customer service

Service

Stratstone addressed my questions and issues professionally and without fuss.

Service

The team sorted my issue and offered loan car whilst it was i for repair

Service

As I said was a little hiccup but that was sorted out quickly and efficiently. Part fitting was quickly and efficiently carried out.

Service

I phoned Stratstone to book in my car for a sunroof issue. The car was booked in the next day and given instructions on what to with COVID-19 procedures. I dropped off the car in the morning and the car returned on the same day with the fault fixed.

Service

Staff were very attentive and resolved all issues together with a very pleasant attitude.Very helpful and would recommend the Stratstone BMW service centre.

Service

As above, was taken back by bmw contacting me to tell me to bring car in for end of warranty check, never had that before and it was a really nice touch

Service

They know what they are doing and care and they treat you like a person as well as a customer; that's quite unusual.

Service

Polite , cheerful , well mannered and efficient

Service

Pleased that car had been valeted.

Service

I was kept informed

Service

Was in and out quickly and at a competitive price. The COVID procedures in place were easy to follow.

Service

Chelsea who took my keys was cheerful and gave me all the information about the service and when my car would be ready Stephen was great when I picked the car up went through everything and even offered to bring my car to the entrance.

Service

Excellent in all aspects. Calling to arrange was easy and Chelsea did an excellent job in selling me the two year package. reception: excellent. Waiting area with desk meant I could work while waiting. Service itself - perfect.

Service

I had a couple of niggly problems but Tom listened and made notes on checkin and they were all sorted out. Thank you!

Service

Very well organised

Service

All colleagues very professional and friendly - particularly in this unsettling time.

Service

1st class service every time.

Service

very satisfied with stratstone dealership

Service

Car was still under warranty, there was never any question of 'not' resolving this matter for me, the customer. Issue first identified to Chelsea, processed by Harley then resolved by engineer (sorry don't have his name).

Service

Tom in the service department give exceptional customer service experience

Service

Everything explained and on time.

Service

Always happy with the level of service

Service

No issues always very professional

Service

Brilliant service from Stratstone Tyneside, they collected my car and Neil who collected it and dropped it off was so helpful, can't praise him enough. Overall I am so happy with Stratstone who have been brilliant for all the servicing of my car.

Service

Tom and the team excellent as always

Service

Nice experience

Service

In the light of COVID restrictions the customer service given is first class. Very well organised drop off and collection. Always received top customer service from Stratstone.

Service

All the work carried out on time

Service

Very Friendly made it easy and smooth

Service

Loved the free health check and my car had a wash.

Service

First time I've used BMW for service - very impressed

Service

Took car in time. Gave courtesy car and serviced on time.

Service

Faultless

Service

A good friendly service

Service

The issue with my car was found quickly and efficiently. I was kept up to speed and the fix has resolved my issue.

Service

Great customer service, great communication, as detailed above.

Service

Great service

Service

Great communication from first call to collecting car once work was completed Always friendly extremely helpful and very professional And also arranged the use of an X5 for the day as an extended test drive

Service

Couldn't complain about any aspect of the service, covid awareness or attention to detail.

Service

No commentp

Service

I always and will always service at this branch

Service

Excellent service

Service

My car was booked in at a time convenient for me, seen within the hour, problem resolved, washed, hoovered & returned...outstanding service!

Service

Great service as usual off Chelsea also great service of the tech wayne

Service

They did what they said they were doing & within the time they gave me.

Service

Work completed in advised timescale

Service

In the past I have avoided Stratstone Tyneside because of a few strange interactions with sales and service members of staff but Stratstone Tyneside are now my garage of choice.

Service

Friendly, efficient.

Service

I think the vehicle itself has been serviced satisfactorily.

Service

No issues.

Service

As above Service was first class.

Service

Very good service.

Service

All of the warranty issues were taken seriously and investigated. Although not all were resolved at the time, an explanation to each issue was explained to me.

Service

Friendly Polite Explained what had been done

Service

Great customer service

Service

Excellent communication throughout and helpful staff who actually listen to the customer

Service

Good customer service by the Service team at this dealership especially technician Wayne Wallis who kept me fully informed in relation to the progress of the warranty repairs

Service

High level of efficiency

Service

Couldn't have had better service.

Service

I was completely satisfied with my experience. My service was actually price matched from another stratstone BMW, and Tyneside had no issues price matching. To further surprise, the woman taking care of me, managed to get the service cheaper again.

Service

A friendly team who always give a great experience when you visit.

Service

Vehicle returned in clean and polished condition and all requests previously made dealt with. I feel safe and compfortable in my vehicle

Service

Simple service carried out at a fair price and a fair health check, highlighting a few issues I was already aware of and monitoring.

Service

Service undertaken in a speedy manner, happy with work carried out. Lady on desk very polite and helpful. Garage very compliant with COVID and social distancing.

Service

I liked Tom who handled everything and you got me straight in

Service

Most Impressed

Service

Good service and a nice clean car after service.

Service

Very well looked after, informed constantly and not pushed in to anything. Perfecr recipe for a customer pov.

Service

Exactly as I wanted.

Service

Good customer service

Service

Amazing people great quality service that makes you feel like family

Service

Good service all through the process

Service

Staff very friendly and helpful and kept me informed about the progress & work being carried out on my vehicle.

Service

Spot on. Tbf the mastertech Wayne is the reason i use you. I trust him with my car. Your reception staff are friendly too.

Service

I am satisfied, But IT was an MOT not a service.

Service

Excellent service and manner from Andrew Ramsey, the sales consultant. He did everything to meet my needs when setting up the deal on my new car and taking the old one back. Thank you

Sales

Very professional service at Stratstone from Damian Maughan

Sales

Damian came in on his day off to give us the car and tell us all about it and pass on the keys, it was done in a professional way keeping his distance (Covid) and we were on our way after 15-20 minutes. We never went in the showroom

Sales

In view of covid restrictions things went very well.

Sales

Stratstone were brilliant from start to finish and everyone involved could not have done anymore to make the experience any better. Exemplary service.

Sales

Great service despite COVID-19

Sales

The sales man Louis Do was superb and helped me in finding the car i wanted and made the whole process really easy.

Sales

Sales exec was most helpful and courteous.

Sales

Really friendly and good costumer service

Sales

Great communication

Sales

I ordered my new car in July 2020, since then I've received regular updates by Damian Maughan. I finally took delivery on 1 March but due to covid the handover had to be done outside. The car was absolutely beautiful and I'm thoroughly delighted!

Sales

Louis made it very easy. Streamlined process and pick up was considering the circumstances very good.

Sales

Everything ran like clockwork.

Sales

Fantastic service.

Sales

Joe was very knowledgeable about the car and products that he was selling and gave the facts (not the hard sell)

Sales

Under the restrictive circumstances, Damian Maughan sales at Stratstone's was always very professional and always has provided great service.

Sales

Damian Maughan at the BMW centre, kept me updated and informed throughout the sales and delivery process.

Sales

Efficient speedy purchase despite Covid restrictions

Sales

During our current Covid conditions it is a lot harder to strike up any sort of relationship with the sales team although they try there best you loose a certain something from a new car purchase. The team couldn't have been more helpfull ??

Sales

Everything was so easy

Sales

No problems, excellent service as usual

Sales

I have given a high score again as I found the sale representative who I dealt with throughout my purchase and collection Michael Gray was brilliant. Michael from the beginning was extremely helpful and supportive to our needs.