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ABOUT STRATSTONE TYNESIDE.

Find out more about what we do and our team.

Meet the team

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David Guy

Head of Business

Chris Richardson

Head of Sales

Steve Clark

Service Leader

Alex Harris

Parts Leader

Stephen Hough

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

No issues whatsoever.

Service

No issues , good and friendly service

Service

I felt I was in a safe environment and the young lady on service reception, Abi , was excellent. I found her so approachable and helpful that I can't help but praise her

Service

Friendly efficient staff

Service

Great all round

Service

Staff are polite and professional

Service

Couldn't fault the service. Even washed my car for me

Service

The team can't be more accommodating.

Service

Excellent service.

Service

Chris was excellent at getting my car sorted

Service

You gave me a good service. Staff very helpful

Service

Satisfaction

Service

Problem found and repaired

Service

Prompt service

Service

Stratstone give incredible customer service. Often going above and beyond to accommodate and overcome customer needs and logistical issues. I relax in the knowledge myself and my car are in good hands!

Service

No further improvements can be suggested.

Service

Car sorted for mot without fuss - valet and wash included

Service

Fair price, full car clean included

Service

They provided me with a taxi home and repaired my car when the part was available, just as I would expect from any garage. (no better no worse).

Service

Service excellent

Service

The process was as expected for a high end dealership. The master technician was very professional

Service

Efficient and work done on time, including extra work found on day

Service

Excellent service as always

Service

Damian has been stellar. All staff are also just terrific.

Service

Excellent customer service. Polite and welcoming staff.

Service

So happy they work very helpfully

Service

tip top service

Service

Thought I may ha e received a video as part of my inspection.

Service

Bought my last two bmws from this garage, Always great service and staff always very polite,and the show room is always very clean and tidy

Service

The car was back with me at the time specified , service done and the car valeted.

Service

Easy, safe and customer focussed

Service

Satisfied from start to finish. I've never bought a car without seeing it first but the service was great and all questions were answered expertly.

Sales

Very easy process and quicker than expected

Sales

Friendly, helpful and great staff! Very smooth service and it was made easy and enjoyable.

Sales

Damian Maughan was responsive, knowledgeable, polite and helpful throughout the whole process from initial interest right the way through to delivery

Sales

Professional Service

Sales

Lee Freeman was our sales executive and was exemplary with the care he took to explain all areas of the car purchase from the finance to the actual enhanced workings of the car inside and out.

Sales

Appointments were on time and didn't last too long

Sales

Damion Maughan was excellent and he got me the exact car that I wanted within my price range and his manner was professional at all times.

Sales

Car was kept under cover due to heavy rain ready for collection very good handover by Damian very satisfied.

Sales

Damian was excellent to deal with.

Sales

Damian is a lovely guy he explains everything to you from ordering to delivery he was first class a credit to BMW.

Sales

Personal service, polite, courteous, clear, great product knowledge

Sales

Very satisfied

Sales

Provided with regular updates, all my queries answered promptly

Sales

I had no issues whatsoever and got a fantastic deal!

Sales

Happy overall.

Sales

brought to front of the building was a nice touch.

Sales

Took longer than usual but worth the wait

Sales

I've always dealt with Damian Maughan who understands my needs and accommodates all my requests, nothing is too much trouble for him.

Sales

Great service

Sales

Damian was very helpful throughout

Sales

Felt respected. Comfortable with transactions.

Sales

Excellent customer service.

Sales

Couldn't of asked for better service, kept me informed about the car every step of the way.

Sales

Staff were friendly and welcoming.

Sales

Listened to my request and provided excellent service

Sales

Completely satisfied, Andrew Ramsay was amazing he explained everything during the purchase and delivery of new car excellent customer service skills . This is why I have given him 5 stars .

Sales

Philippe Jarjoura and Dave Herron were brilliant to deal with and everything was done when they said it would be done.A very positive experience.