It was difficult to get a courtesy car, after Stratstone broke the oil filter and need to replace the housing, meaning I was without my car for 4 days.
Overall a good experience
Everything was carried out the way I was told it would.
I have returned always to Statstones BMW at the Silverlink because I have excellent service.
Diagnostic check carried out and fixed the fault in good time. Also kept me informed at each stage
My car was spotless when it came back
Welcoming and very friendly staff at stratstone, never waiting too long to be seen to.
Because of the way your looked after.
Car fixed correctly no issues
Excellent service, work completed promptly and car washed and shiny when picked up.... new Covid19 safe car desk works well too
All went according to plan
Excellent service as always
great customer service as usual
delivered on what they said they would do
On time completed correctly
Brilliant, genuine service with no hard sales or
The competence of the staff always impresses me
Job was well done & staff were helpful.
I considered that your pricing was within my personal budget. That suits me fine.
10 /10. From the minute i had an engine management light appear on my dash board it must of been about an hour before a recovery truck was outside my front door. My car was taken away, repaired and i had it back the following night.
Our vehicle was collected from our home address at the time specified. It received a full service then returned back home which was very much appreciated. Great job well done!
Above average support, care & detail
First class service from all of the Bmw team
The service time was fine
Kept informed from start to finish
Dealt with this dealership for over 20 years now...does that not say it all?
Due to extreme circumstances that everyone is working in service was excellent
I was very satisfied with the whole experience from start to finish. Andrew Ramsay from Stratstone Tyneside was fantastic. The whole process was easy and professional.
Good communication, plenty of time, dealt with Covid correctly, no hard-sales on extras.
There were no difficulties and, the process throughout, was a very smooth one.
Professional service in difficult circumstances due to the Covid-19 pandemic
Fantastic service albeit during a global pandemic kept informed etc at all times staff are a credit to the company
Michael ensured that the whole process was a smooth as possible despite unprecedented difficult times
Once again callun ran everything excellent for me
Everything as it should be
I first went to the centre pre-Covid, when it was business as usual, at which point my order was placed on hold. Once the centres reopened I was pleased at how the business adapted to the situation and the speed at which the sale went through.
Friendly reliable communication
I never actually went to centre. All done remotely with vehicle delivered to me. Service was first class
Joe our Car salesman at stratstone silverlink was brilliant, very knowledgeable and helpful in every way.
There were obvious delays due to coronavirus situation . initial salesman could have stayed in touch letting us know of the vehicles development situation but Mr Maugham was very efficient and organised. 5 stars for him !
Damien was fantastic. Professional and kept me informed in difficult situation with covid.
Some confusion during the Covid-19 lockdown period resulted in my order being cancelled. Joseph and Paul however did a fantastic job of resolving the matter, the service from both was very good.
Kept in the loop during Covid. Happy to accommodate my busy schedule for coming in to sign documents and collect the car
Very helpful and polite an enjoyable experience
Damian was a pleasant man to meet he bent over backwards to help me with my mobility car
Upon my initial enquiry, I was dealt with by Aaron at the showroom. He was polite, friendly and seemed passionate about the brand and my chosen car. After lockdown, Damien took over and made the handover of my car seamless under difficult conditions
Stratstone
Tyneside
