Job done, no issues all completed within the times given
They completed work satisfaction
The issue in hand was handled diligently and without any hold ups
I have had nothing but quality service from this dealership in the past however i am not pleased with the outcome of this recent problem with vehicle. I have been informed however they cant do anything as BMW wont cover this issue
Staff very knowledgeable and friendly. Work completed on time, car ready when promised. We dealt with Darren Kay who could not have been more helpful.
My service adviser was Ryan and he was excellent. Explained everything clearly and kept me up to date with the progress of my car.
They did everything they said they would, when they said
Minor amber issues noted, but exact imformation confused between MOT statement and VHC.
Everything was a bit vague. You have my car. I have no idea whats going on!
Good service and kept me updated
I had to walk to the garage 3 times was not kept informed and told my car service pack had expired by 2 days and was not covered. Complete joke.
As above. Car was also nicely cleaned
Drop off easy. Work carried out promptly
Generally very satisfied, however I am still awaiting promised e-mail regarding damage to front near wheel trim.
Professional service from all at the garage.
The work was carried out promptly, the car was washed, and the waiting area was comfortable, with newspapers, coffee and biscuits provided.
The service was great, but there were elements of time wasting during the collection process. I arrived at the stated time, but it took another hour for the vehicle to be handed over.
Quoted one price of £295 by the call centre for a major service only to find it should actually be £610!!
At last service, i explained that my rear passenger external door handle light was not working, they didnt repair it due to no spares, i told them again at this visit but its still not been rectified, the service manager wrote on the paperwork
The problem was diagnosed and resolved quickly along with a short video of the inspection that took place.
Friendly staff on servicing and reception
Polite helpful staff. Job done to the expected standard and to time.
Everything fully explained. Delivered as promised.
The staff were very welcoming, helpful and sorted my problem straight away.
Received everything I neededSmoothly and efficiently Very pleasant experience.Very comfortable showroom with nice coffee.
Ryan kept me fully in formed at all times and ensured my car was delivered 300 back to me in the fastest time possible
Did exactly what was asked and to the time scales I was given.
the staff always go the extra milke to keep me mobile and have my car ready when stated
Car in longer than expexted
team work quickly and effectively to resolve matters
My car wasn't in for a service , I was having a body kit fitted and my reason for for not giving a 5 was , the car was valeted but my windows were dirtier when I got my car back than before it went in
I had to go through the Tyne tunel to leave my car for its MOT, this costs £1.70 and I had £1.90 in the cup holder for my return. When I eventually got my car back there was £1.40, this meant I also had to stop at McDs, buy a coffee to get change.
Service dpeartment went the extra mile to keep me mobile
Nice friendly staff
Thank you for your kind comments, I am glad that the team were on hand to ensure you were welcomed and looked after whilst booking your car in with the service department. Kindest Regards, Kate Drury Customer Service Leader
Carried out work in time frame suitable for me.
Thank you for your kind comments, I am glad the team were on hand to ensure all works were completed in an efficient manor. Kindest Regards, Kate Drury Customer Service Leader
Speedy and friendly service. Accommodated our needs to wait for the vehicle while it was being attended to and kept us informed all the way of what the issues were.
Thank you for your wonderful feedback. I am really glad that you have had another great experience with us here at Stratstone Tyneside and we hope to see you again soon. Kindest Regards, Kate Drury
had to return visit as at end of warranty check booking i had spoken to you about door seal replacement but when check was done 2.45 hours had to re book for door seal replacement
Thank you for your honest feedback, I am truly sorry that not all work requested was carried out on your first visit. I do hope now that this has since been resolved. Kindest Regards, Kate Drury Customer Service Leader
I always get a good service from Stratstone.
Thank you for your lovely review. I am delighted that the team were on hand to help and we look forward to welcoming you back soon. Kindest Regards, Kate Drury Customer Service Leader
nothing a problem
Thank you for your lovely feedback, I am delighted the team were on hand and made you feel welcome. We hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
This is my second Bmw from strastone Tyneside,and I got a really good deal from them for my four new tyres.Great service and I would not let any other garage touch my Bmw apart from strastone Tyneside.
That's lovely to read, thank you. I am glad we are your retailer of choice and we hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Although I had issues with the quotation they followed up quickly efficiently and effectively with the issues I raised
Thank you for your honest feedback. I am glad the team here at site were able to help following on from an external problem you had faced. Kindest Regards, Kate Drury Customer Service Leader
No problems
Great to hear, look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
I received what I considered to be outstanding service conducted quietly and efficiently with the customers needs paramount
Thank you for your kind feedback and comments. It is great to see when the hard work from the team is really appreciated and we are able to offer you the five star standard of service that we are renowned for here at Stratstone Tyneside. Kindest Regards, Kate Drury Customer Service Leader
Very Satisfied from the start to finish.
Great to hear. I know you will be just as satisfied on your next visit too. Kindest Regards, Kate Drury Customer Service Leader
Could not fault anything from booking the service to picking the car up.
That's fantastic. Thank you. I am glad that all works were completed in a efficient and timely manor. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Good service reception. However minor scratches on boot when pitched vehicle up. Scratches polished out at a later date by appointment
Thank you for your feedback, again I am sorry that there were some scratches on your boot but I am glad we were able to get you booked back in and get this resolved for you. Kindest Regards, Kate Drury Customer Service Leader
Looked after nothing was a problem car serviced and cleaned.
Lovely, I am glad that you were look after and that the team were on hand to help. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Excellent service from the team.
Great to hear, thank you and we hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Pleasant, knowledgeable staff, no problems
That's great to hear, I am glad the team could help when you were with our service department. Kindest Regards, Kate Drury Customer Service Leader
The service staff are friendly and efficient
Thank you for your wonderful feedback, it is great to see that the team have been able to help within the process. Kindest Regards, Kate Drury Customer Service Leader
Prompt polite service , coffee and newspapers a bonus
Thank you for your kind responses, I am delighted the team were on hand to assist and you enjoyed the coffee! Kindest Regards, Kate Drury Customer Service Leader
I dropped the car off, and was made welcome, the car was ready when promised and came back washed and clean
Great to read, I am glad the service department ensured you were well looked after. Hope to see you again soon. Kindest Regards, Kate Drury Customer Service Leader
Good service
Thank you for your positive feedback, glad we could help. Kindest Regards, Kate Drury Customer Service Leader
Overall, fine, but still room for improvement
Thank you for your comments, hopefully on your next visit we will have improved in the areas you have outlined following on from our telephone conversation. Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
Helpful staff, informative
Thank you for your feedback, I am glad the team were on hand to assist whilst your car was in with our service department. Hopefully on your next visit we are able to reach our goal of 5*'s for our customer service in your opinion. Kindest Regards, Kate Drury Customer Service Leader
Excellent
We couldn't ask for much more! Thank you very much. Kindest Regards, Kate Drury Customer Service Leader
Really good levels of knowledge and they made me feel valued, not just someone to make money out of. We appreciated the video of brake and suspension conditions
Thank you for your kind comments, as with all of our customers we do really value you and your business. Hopefully we will see you again soon. Kindest Regards, Kate Drury Customer Service Leader
My preferred dealership!
Just what we want to hear, thank you! See you soon. Kindest Regards, Kate Drury Customer Service Leader
No problems
Lovely to hear! I am delighted the team were on hand to help with your most recent booking. Kindest Regards, Kate Drury Customer Service Leader
There is always room for improvement!
Thank you for your score and feedback, hopefully on your next visit we will reach our goal of 5 stars in your opinion as the team really do strive to go that extra mile to ensure you have a great customer experience. Kindest Regards, Kate Drury Customer Service Leader
A seamless experience.
You couldn't ask for much better than that. Thank you for your feedback, we look forward to seeing you again soon. Kindest Regards, Kate Drury Customer Service Leader
Arranging the service was easy as was booking in on the day and my vehicle was ready at the time I was told it would be
It's always great to read when you have had a positive, hassle free experience. Thank you. Kindest Regards, Kate Drury Customer Service Leader
Very helpful.
Thank you for your quick feedback, I am glad the team were on hand to help where needed. Kindest Regards, Kate Drury Customer Service Leader
Always very courteous and helpful.
Lovely to hear. Thank you for your feedback. Kindest Regards, Kate Drury Customer Service Leader
from been greeted to leaving is totally hassle free. I waited for my vehicle for a couple of hours. I drank coffee (nice coffee) caught up on work with a decent internet connection. relaxing
We are delighted your vehicle being with our service department could be so relaxing! I am glad the team were on hand to ensure you were well looked after and that you enjoyed the hospitality given. Kindest Regards, Kate Drury Customer Service Leader
Outstanding service and customer care from Darren Kay
Wonderful feedback, thank you so much. I am sure Darren and the rest of the team really do appreciate your friendly comments. Kindest Regards, Kate Drury, Customer Service Leader
The staff were very friendly and proffesional.
How lovely to hear, thank you for your kind comments, it is much appreciated. Kindest Regards, Kate Drury Customer Service Leader
The staff are always professional and enjoy seeing them again when I take my car in.
We enjoy seeing you too! Look forward to seeing you again soon, feel free to pop in for a coffee when your next passing. Kindest Regards, Kate Drury Customer Service Leader
i have been a customer for quite some time { onto my fifth B.M.W} and from sales to service i can't fault it in any way.
Thank you for your lovely feedback, we hope you'll be a customer of ours for a lot longer too! Hope to see you soon. Kindest Regards, Kate Drury Customer Service Leader
All work completed satisfactorily, booking process was simple. Courtesy car was given and when work wtook longer than expected, Car was delivered home.
Thank you for your wonderful feedback. I am glad the team were able to assist with a loan car when required due to the work carrying over. We appreciate your understanding with this too. Kindest Regards, Kate Drury Customer Service Leader
Good, timely service and professional staff. Made process quite straightforward
my existing dealer was not able to do a deal for acquiring a new car. i reached out to a friend of mine damian maughan who works for stratsone tyneside and he happily picked up the mantle
Damian and Stratstones customer care was fantastic! Couldnt have done anymore for us ????
Damian was great during the whole process.
Lovely showroom really modern and the hand over bay was exceptional really made us feel special..
This is the 3rd BMW i have bought and via the same salesperson. Trust and honesty are paramount and I feel I have this with Damian at Stratstone Tyneside.
Very happy with service, was shown how to use the car and given a thorough run through of all the functions.
Thank you with your kind comments, I am glad you appreciated the handover process and we were able to go through all of the points of the car as required. Hopefully see you again soon. Kindest Regards, Kate Drury Customer Service Leader
I had a French registered BM and had it serviced before sending it back to Germany to be sold. Service was fast and cheaper than I expected. The new car experience was excellent . Sale and after sales was 5 star
Thank you for your lovely feedback, it is great to see that both the Sales and Aftersales department were able to help you and deliver the five star standard of customer service we strive towards. Kindest Regards, Kate Drury Customer Service Leader
I'm on my 4th BMW from this dealer and always a pleasure. Very reliable cars and a joy to drive
Great to hear we can still be on hand four cars in, hopefully you love this car just as much and we will see you in a few years for your fifth! Kindest Regards, Kate Drury Customer Service Leader
had to wait nearly four months for the car asked for reduction on deposit never heard from sales rep since taking ownership of car was promised feedback over this NOTHING SINCE so much for loyalty
Thank you for your honest feedback, I am truly sorry that someone from the sales team wasn't in touch sooner in relation to your request. As I am sure was explained at the time the delay didn't come directly from us here at Stratstone Tyneside and we can only apologise that it did take longer than you originally expected. Hopefully this since has now been resolved for you. Kindest Regards, Kate Drury Customer Service Leader
Very satisfied and Damian managed to get my car in just in time for August. No complaints at all.
Thank you for your fantastic feedback, it is much appreciated. I am glad Damian was on hand to help at every point to ensure you had your vehicle when expected. Kindest Regards, Kate Drury Customer Service Leader
Stratstone
Tyneside
